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Job Details

Key Bank

Mortgage Servicing Compliance Manager

Banking, Mortgage, Investment

Area Manager


Various, Ohio, United States

ABOUT THE JOB The Compliance Manager will be a member of the Home Lending Compliance team within Compliance Risk Management. They will provide compliance support to the Mortgage and Home Equity Servicing lines of business, including researching, interpreting, and assisting with applying Home Lending Servicing related laws and regulations to each applicable line of business processes and systems. The position will provide consultative advice, perform oversight activities and assume responsibility for mitigating and discouraging actions that may expose KeyCorp and its affiliates to risk outside its desired risk appetite. ESSENTIAL JOB FUNCTIONS For assigned lines of business, serve as the corporate subject matter expert for all Home Lending Servicing compliance risks. Develop relationships of trust and confidence with the designated lines of business. Provide oversight and monitoring of line of business processes and controls. Proactively identify process improvements or control gaps and facilitate necessary associated changes. Keep abreast of changes to Home Lending specific laws and regulations. Assist with regulatory compliance exams. Assist with corporate policy and training development. Educate and provide consultative advice on related regulations. Provide independent review and challenge on various line of business activities. Participate in or lead various projects related to mitigating risk to Key. REQUIRED QUALIFICATIONS Bachelor’s Degree required; substantial industry experience may be substituted for a Bachelor’s Degree; Juris Doctorate or CRCM preferred. 5+ years of experience as a financial services compliance professional, mortgage servicing, bank regulator or other comparable legal or audit experience. Demonstrated knowledge of the regulatory requirements related to servicing of real estate secured products including, but not limited to, knowledge of TILA, RESPA, FCRA, HPA and other consumer protection regulations. Practical knowledge of internal controls, risk assessments and compliance processes, and applicable techniques for implementation of regulatory requirements. Ability to comprehend and interpret federal and state laws. Strong relationship management and leadership skills. Proven ability to work in a team environment. Strong ability to mentor and develop staff. Candidate must possess the wherewithal and flexibility to undertake new functions/tasks as the Compliance Risk and line of business evolves and grows. Sound decision-making skills; able to make decisions independently and quickly. Solid written and oral communication skills and the ability to communicate up and across the organization. Sound understanding of compliance risks. Strong research skills coupled with strong problem solving/analytical skills. Strong attention to detail.