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Job Details

Key Bank

Ops Department Manager - Internal Investigations

Banking, Mortgage, Investment

Area Manager


Various, Ohio, United States

About the Job: Works under the guidance of the Head of Fraud Investigations to lead the Internal Investigations team. This independent fraud subject matter expert and leader will assist in any further development of the Internal Fraud program. With close connectivity with Enterprise Security Services, Human Resources, Fraud Risk Oversight, and Fraud Strategies, the Internal Investigations leader will assist with the overall strategy, selection of detection tools, and effectiveness of the internal fraud program. This role is responsible for providing reporting, advising on best practices, and driving stakeholder engagement across all elements of Internal Fraud. - The Internal Fraud Strategy Leader will work with leadership and other business partners such as Human Resources, Legal, IT, and Audit/Compliance to understand acts of misconduct and ensure appropriate strategies are in place to identify and mitigate internal fraud. · This person will work with their management team to analyze and identify fraud trends, recommend controls to mitigate risk and monitor KeyBank’s fraud detection system for suspicious activity. · Works autonomously and possesses depth and breadth of expertise to own and drive enhancements to the internal fraud program, detection strategies, and mitigation · Support internal fraud oversight functions by gathering and analyzing data, preparing reports, and communicating relevant information to management and business partners · Serves as Internal Fraud subject matter expert for training initiatives · Conduct analysis to support identification of emerging risks, process improvements, or areas for increased focus related to internal fraud Required Qualifications: · Bachelor’s degree preferred and five or more years of experience in fraud, fraud investigations, or AML investigations. · Excellent partnership, influence, and collaboration skills to successfully engage across a matrix organization including HR, Cyber Ops/Internal Threat, Fraud Risk Oversight, and Fraud Investigations · Broad understanding of fraud schemes and motivations to commit internal fraud · Project delivery skills to ensure enhancements to internal fraud monitoring program are delivered · Ability to independently lead based on broad industry experience · Demonstrate and maintain familiarity of industry trends and practices in internal fraud · Assist in developing reporting and metrics to measure performance and effectiveness of operational processes · Be an analytical thinker who is process oriented, with demonstrated problem-solving and analysis skills with attention to detail · Be a highly motivated professional with excellent decision-making skills · Have experience working with and handling sensitive materials · Have a propensity for action and a drive to get things done · Be able to work both independently and as a part of a team · Demonstrate strong written and verbal communication skills Preferred Qualifications: · Association of Certified Fraud Examiners (ACFE) Certification preferred · Experience with KeyBank’s internal fraud detection program and internal threat teams Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.