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Job Details

Key Bank

Sponsorship & Risk Oversight Manager

Banking, Mortgage, Investment

Area Manager


New York, New York, United States

Location: 1301 Avenue of the Americas - New York, New York 10019 Sponsorship & Risk Oversight Manager Location: New York City or Cleveland JOB BRIEF As part of Embedded Banking - Integrated Payment Solutions (IPS), this role plays a key part of the smooth running of day-to-day risk oversight functions for sponsored Independent Sales Organizations (ISO’s) and Payment Facilitators (PF’s) including upfront onboarding of new opportunities, due diligence, ongoing monitoring, and annual onsite reviews. The individual will be part of the Commercial Bank 1st line of defense risk team that supports the ISO’s and PF’s in the merchant acquiring space to ensure appropriate governance and risk management policies and procedures are in place. The Embedded Banking business unit is reshaping how payments products are delivered to our clients. Our goal is to be the market leader at the intersection of technology and banking. To achieve this vision, we seek a Sponsorship and Risk Oversight Manager for ISO Solutions in the 1st Line of Defense Risk team to provide the day-to-day risk oversight supporting the Independent Sales Organizations for our merchant acquiring business. Reporting directly to the Senior IPS Risk Manager, you will join a group of dedicated professionals focused on creating the best client experiences, product offerings, and streamlined delivery of products, services, and features. You are an individual contributor with a deep knowledge of the ISO merchant acquiring model and associated products and services. You will participate in strategy, development, and go-to-market meetings for our merchant acquiring partnership models, and how they fit inside our larger embedded banking and treasury management operations. ESSENTIAL JOB FUNCTIONS Key Deliverables: Perform the Annual Due Diligence reviews and conduct upfront due diligence reviews including all credit, FCG and risk policy review and approval Collaborate with Business Development and Product Management to identify emerging opportunities or areas requiring clarification of risk requirements Determine lessons learned from onboarding a variety of ISO’s/ PF’s to continue to enhance and streamline the end-to-end client experience Accountable to assist the line of business and serves as a subject matter expert by advising and guiding operational risk initiatives, developing, and monitoring KRIs/KPIs, working with the business line to proactively self-identify operational risks and issues Supports the Embedded Banking business unit on activities to identify, measure, monitor, manage and report operational related risks (fraud, info sec/cyber, model, third party, and O&T risk) Strong process orientation and problem-solving skills with an emphasis on risk management Support risk identification, measurement and mitigation for new product approval leveraging best practices On a day-to-day basis, collaborate and partner with various risk partners and stakeholders within KeyBank, including the 1st LOD Business Risk and Controls group, Enterprise Fraud Services, InfoSec, AML Ops, Third Party Management, 2nd LOD, and 3rd LOD Risk Review Group (RRG), as well as Enterprise Risk Management to effectively manage risk REQUIRED QUALIFICATIONS 5 - 7 years of merchant acquiring experience working at a sponsor bank or managing the sponsor bank relationship for an ISO or payment facilitator 5 – 7 years of Operational risk management and payments experience Experience with card brand bank sponsorship on site audit processes Understanding of Visa, Mastercard, American Express and Discover rules and regulations Demonstrated ability to build and manage new policies, procedures, and teams Experience working directly with sponsor banks in the merchant acquiring business Expertise in merchant acquiring credit and risk management Experience in creating and managing merchant acquiring credit and risk policies Knowledge of merchant boarding systems and processes Knowledge of merchant acquiring risk systems including external tools such as e-commerce monitoring Sponsor bank experience COMPETENCIES/SKILLS Holds self and others accountable for meeting commitments by setting and clearly communicating expectations and roles and responsibilities relative to operational risk within Payments Superior organization, project management and analytical skills and attention to detail High-level of commitment to quality work product and organizational ethics, integrity, and compliance Strong interpersonal skills and the ability to effectively communicate, both written and verbally Ability to work effectively in a fast-paced, team environment, build followership Demonstrated decision making and problem-solving skills, build shared agenda and drive results through collaboration Self-starter, detail-oriented with the ability to multi-task, delegate and meet deadlines with minimal supervision Strong with MS Office applications (Outlook, Word, Excel, PowerPoint, etc.) COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $100,000 to $170,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Job Posting Expiration Date: 03/08/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing