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Job Details

Key Bank

Sr. Risk Program Manager – GradFin (Remote)

Banking, Mortgage, Investment

Area Manager


Brooklyn, Ohio, United States

Location: 4910 Tiedeman Road - Brooklyn, Ohio 44144 Laurel Road, a brand of KeyBank National Association and a proud leader in the fintech banking space, is committed to providing our members with industry leading and digital first financial solutions and products. The Laurel Road brand brings with it award-winning service, over $12 billion in funded loans, proven success in the digital lending space and a core set of banking products. Two years ago, Laurel Road successfully re-launched as a National Digital Bank, creating national digital capabilities for KeyBank in marketing, products, and servicing. In May 2022, KeyBank/Laurel Road acquired the student-loan consultation firm, GradFin. GradFin, which is organized under Laurel Road, provides clients with options to manage student loan debt, including refinance and government programs such as Public Service Loan Forgiveness (PSLF) and Income Driven Repayment (IDR). Every client is offered a free 30-minute consultation to review their unique student loan situation and available options. Paid PSLF and IDR memberships, including an annual review, are available if clients prefer to have GradFin guide them through the IDR and PSLF federal student loan (government) programs. GradFin obtains client referrals primarily through a network of 8,000 financial advisors, corporate and hospital partnerships. This role will be part of GradFin/Laurel Road’s Well-Managed team, which is charged with the design and execution of a comprehensive roadmap to own and manage risk, elevate the risk management culture, and support sound profitable growth for Laurel Road. This first line of defense (1LOD) team helps strategize and execute against Laurel Road’s risk management priorities to enhance the risk management framework. Job Overview The Senior Risk Project Manager for GradFin will focus on the GradFin businesses and processes to help manage through internal and external issue resolution all the way through second line verification work to mitigate and eliminate risk. They will review operational processes and identify areas of improvement for risk and control management. The PM will also collaborate internally with marketing, product, technology, operations, and other business partners to manage risk within the 1st LOD. The PM will conduct industry research and share industry best practices. Essential Job Functions: Represent well-managed best practices and perspectives of risk management partners to Laurel Road team members, while simultaneously representing the strategic goals and imperatives of Laurel Road to our risk management partners. Work across teams and influence business partners to identify, categorize, mitigate, and ultimately remediate Management Self-Identified Findings. Assist in the development of and manage the framework and process for identifying and evaluating risk for the Laurel Road organization. Partner with internal and external partners to incorporate learnings from across the bank and the industry to calibrate risk strategies and capabilities. Develop and execute on continuous improvement programs designed to improve risk identification, mitigation, and process efficacy. Support and enhance the governance of Laurel Road 1st LOD risk management through reporting, KPIs, benchmarking, and cross-functional product and risk forums. Partner with analytics and technology teams to develop the capabilities for more automation and real-time availability of reporting risk measures, etc. Support active management of Credit, Operational and Compliance risk management across all Laurel Road products. Support development of a sound culture of managing risk throughout Laurel Road business by developing and enhancing training to support enterprise risk awareness and the escalation and resolution processes. Manage through issue resolution by clearly identifying the control breakdown, remediation plan and the steps need to assert closure. Lead liaison to coordinate all internal and external exams with LOB Subject matter experts, the Business Risk and Control Office, the Second line of Defense, the Third line of Defense, and all external examiners. Required Qualifications: Bachelor’s degree required. Advanced degree and industry experience preferred. 8+ years of experience working in risk management, preferably in Consumer Lending and preferably in the areas of Operational or Compliance risk Able to help assess and manage risk, balancing the perspectives from multiple Risk Management (2LOD) partners with goals of growth, innovation, product management, servicing, and experience within Laurel Road. Demonstrate an understanding of risk management best practices related to risk, including compliance, credit, operations, third-party, strategic, and reputational. Deep experience influencing cross-functionally across teams and business partners. Strong project management or program execution experience a plus. Proven ability to build strong collaborative relationship with internal partners throughout the organization including business development teams, operations, compliance and all other areas of risk. Excellent written and oral communication, interpersonal, and organizational skills. Proficiency with PCs and standard Microsoft Office software. What are we looking for? Ability to problem-solve and think strategically Be self-motivated and results-oriented and able to function effectively under pressure Focus on teamwork and collaboration Strong attention to detail Strong verbal and written communication skills Positive attitude A high degree of adaptability, energy, and intellectual curiosity Desire to develop personally and professionally COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $110,000 to $135,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 05/02/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing #LI-Remote