Manager, Client Account Management CO & MT

Client Account Management - Manager

We're looking for an autonomous self-starter with outstanding organizational and program management skills-a strategic thinker who's also a natural collaborator. As a Client Account Manager (CAM) you'll work with senior leaders, enabling account teams to deliver the best of Deloitte, strengthen relationships with our most important clients, and accelerate growth for the Firm. With a client-first mindset, you will align with Deloitte's businesses to execute business priorities and expand our services footprint, help develop and deliver Green Dot account strategies to address client issues, bring insights and leading practices to accounts, and drive operational efficiencies to keep client service leaders and professionals client-facing and help account teams win work.

How You'll Operate

You will serve as "chief operating officer", flexing the role you play as you deliver against account priorities, serving as:

• Catalyst to spur the realization of our client's vision and goals, accelerating growth objectives;
• Strategist to engage with account and firm leadership to determine strategies vital to maximizing successful client performance;
• Steward to protect and build our brand with our client while seeking opportunities to reduce risks for our clients and the firm; and,
• Operator to effectively and efficiently manage across the account operating model to optimize performance and client results.

Work You'll Do

Responsibilities will be based on specific client relationship objectives and the priorities of the account leadership team. You will deliver across the "Account Excellence Model", a holistic framework for managing world-class accounts, which includes:

Client: facilitate the development and execution of client relationship strategy, assist in leveraging client accelerators and Deloitte thought leadership to build relationships, develop client materials, support pursuits

Strategic: manage account strategy and operating model development, lead annual account planning processes

Leadership: plan and execute account leadership meetings, support leadership development

People: support account talent strategy, manage team communications and events, manage onboarding and offboarding and team collaboration tools

Quality & Risk: manage risk and compliance activities for your account, coordinate with risk managers and Office of General Counsel as needed, and support procurement relationship and contracting

Financial: coordinate financial analysis and reporting, opportunity tracking and internal reporting

The Team

At Deloitte, clients are at the heart of everything we do. As a part of Client and Market Growth, the CAM program is comprised of professionals who are dedicated to providing our most important client accounts with streamlined, cross-functional support. CAMs, like other Deloitte practitioners, are aligned to an industry (e.g., Energy, Resources & Industrials, Financial Services; Consumer; Life Sciences & Health Care; Government & Public Services; or Technology, Media & Telecom). CAMs help build and execute client service strategies, optimize internal support, and increase efficiencies to enable our account teams to provide the best Deloitte client experience.

Required:

• Demonstrated account management or consulting experience
• Minimum 5 years of relevant work experience
• Strong organizational skills
• Strong project management skills
• Ability to adapt to a changing environment
• Exceptional interpersonal and communication skills, with experience developing and tailoring communications for internal and external stakeholders
• Proficient in Microsoft Office suite - strong PowerPoint and Excel skills critical
• Excellent analytical and problem-solving skills
• Experience mentoring/counseling others
• Ability to travel ~10% (While ~10% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred

• Bachelor's degree
• Previous experience working with government or other public sector entities