Account Services Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Project Lead will manage and oversee all Verizon transition activities for major customer outsourcing projects. This position is responsible for delivery commitments and resources worldwide to ensure profitability for VZ is achieved, customer satisfaction is met, and global corporate policies are adhered to. Specifics include:
Act as senior, POC to the Customer for all project delivery matters.

• Oversee all VZB transition related activities worldwide and across all delivery organizations.
• Regular and proactive customer communications to ensure all customer concerns are addressed readily.
• Oversee all transition and transformation planning, execution, reporting and related escalation management.
• Oversee all TPV support globally, requirements, costs, deliverables and contract performance related to the project.
• Define and manage project activities to meet VZ goals for financial performance.
• Develop and manage deliverables to plan.
• Ensure all processes are documented and efficiently working for the project.
• Participate and oversee that all relevant governance meetings are held within contract framework.
• Maintain and publish status for all projects in progress.
• Ensure all reports are developed and distributed as required by the contract.
• Ensure and oversee that customer billing is properly created and sent in a timely manner as applicable.

What we’re looking for...

You'll need to have:

• This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.

Even better if you have:

• Seven or more years of Project Management experience with proven track record and experience with deploying and delivering complex solutions.
• Demonstrated experience with verbal & written communications.
• Ability to foster relationships and present to C-Levels within the Client Organization.
• Enterprise Client Experience.
• Financial Business acumen.
• Project Management Professional (PMP) Certification.
• ITIL Advanced/Intermediate Certification.
• Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word.
• Familiarity with Customer Premise Equipment (CPE) and network elements.
• Experience in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications.
• Proven leadership skills & capabilities.
• Ability to manage and negotiate with required internal and external organizations.
• Demonstrated ability to have completed multiple, complex technical projects.
• Hands-on experience with Telecommunication/IT Outsourcing required.
• Knowledge and experience with Clarity.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).