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Deloitte

Telco Media & Entertainment Cloud Enablement/Change Management Manager (47084)

Branch Manager

Management

Yearly

No

Costa Mesa, California, United States

Telco, Media & Entertainment Digital Cloud Enablement/Change Management Manager

Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world's top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies - for search, social, marketing, analytics, etc.

Digital & Cloud Enablement Change Management Manager

Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of globalization and digitalization by using digital technologies to capitalize on value-creating opportunities? Are you enthusiastic about helping clients develop their workforce and culture into an agile, data-driven, market-sensing organization that successfully integrates digital technologies into the everyday life of their clients?

As a member of our Organization Transformation - Digital & Cloud Enablement practice, you will deliver change management, training, communications, organization design and governance, and culture solutions that enable industry-leading clients to meet and exceed their digitalization goals.

Would you like to work for an organization committed to your professional development and personal success? How about a company that "walks the talk" by being an organization built for agility, driven by a workforce and culture that extends beyond borders and is led by empowered leadership? Deloitte offers an award-winning culture that supports our employees' development of their personal brand through learning opportunities, professional experiences, inclusion, collaboration and personal well-being.

Work you'll do

As a Digital & Cloud Enablement Manager, you will lead teams using agile, data-driven, digital solutions to address the human factors affecting an organizations' ability to reach its strategic objectives, including how the workforce is organized, how to define and develop the workforce, and how to cultivate, engage, evolve, measure and incentivize the workforce.

Responsibilities include, but are not limited to:

  • Lead one or more teams responsible for design and execution of Organizational Change Management (OCM) activities for large-scale transformation projects including, but not limited to, stakeholder engagement, change management, training, communications, organization design and governance, and culture solutions that enable industry-leading clients to meet and exceed their digitalization goals
  • Utilize Deloitte's proprietary methods and tools to develop the overall transformation strategy and detailed plan(s) for the full lifecycle of technical implementation and emerging technology initiatives
  • Manage team responsible for developing and deploying user adoption programs for technical implementations, digitalization and emerging technology initiatives
  • Lead one or more teams to develop and execute digital, data visualizations of our work products for clients, apply behavioral tools to assess the impact of change on organizations, and use assessments of organizational culture, performance and readiness for change
  • Define future learning opportunities to enable the use of transformative technologies
  • Communicate digital enablement concepts to business audiences
  • Humanize cultural factors of moving to cloud-based technologies
  • Translate business needs into associated technical requirements, and understand solutions that will incorporate these requirements
  • Understand end-to-end view of client's technical environment
  • Demonstrate how analytics/models can be interpreted and applied to a business issue
  • Advise the client on best practices and market trends impacting clients during their digital journey
  • Deliver in Agile SDLC methodology to enhance solution quality, enable flexibility, and identify new growth areas
  • Oversee work performed by members of the Human Capital team (Change Specialist, Communications Specialist, Training Lead, Training Developers, Analytics Specialist, etc.)
  • Ensure transformation activities are aligned with the overall project timeline and key milestones, and are integrated with other work streams, as required
  • Manage overall transformation work plan, conduct weekly status reporting, and identify issues and manage risks
  • Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams
  • Responsible for managing and leading business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
  • Lead and contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.

The team

Organization Transformation

The Organization Transformation practice is about transforming the organization (and the benefits providers that serve them) to support its business strategy. This involves helping our clients move from where they are today to where they need to be in the future. It could include changing the organization's culture, modernizing specific functions, re-designing the organization structure, and will require a combination of change management actions to execute the transformation. To enable our success, it will be critical to use data and insights to inform better ways of working together.

Qualifications

Required:
  • 6+ years of experience working directly with, or serving clients in, Telecommunications including service providers, carriers, networks and broadcasters, infrastructure and equipment manufacturers. Or Media including internet, film/movies, electronic games, music, newspapers, publications, radio, television. Or Entertainment including professional and semi-professional sports clubs, leagues, and major sporting events and companies that produce or organize and promote live events. Industry experience is a must.
  • Minimum six (6) years of relevant experience in a consulting or industry role, with experience leading teams in change management and organizational development with at least one (1) year of relevant experience in an external consulting role
  • Minimum four (4) years of experience leading digital enablement teams for clients that have migrated from legacy technologies to cloud technologies
  • Proven experience in business development and/or proposal development in support of related specialty areas
  • Bachelors' degree
  • Ability to travel up to 50% (While up to 50% travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:
  • Proven experience in a consulting and/or client-facing environment
  • Previous experience on technology implementation projects (SAP, Oracle, PeopleSoft, JD Edwards, Siebel, Salesforce.com, Workday, SuccessFactors, custom solutions) in a relevant industry or consulting environment
  • Advanced degree in related specialization area
  • Working knowledge of emerging technologies, including understanding the difference between digitization and digitalization
  • Ability to work independently and manage multiple assignments
  • Strong problem-solving skills with the ability to exercise mature judgement
  • Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Demonstrated ability to employ research and analytical thinking
  • Demonstrated capabilities in team work and leadership, including the desire and eagerness to mentor and assist in the professional development of junior staff members
  • Demonstrated interest in a profession in Human Capital work through professional organizations, coursework, certifications, conference attendance, etc.
  • Working knowledge and experience of MS Office applications and training development tools
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word)

THoward.2021