Project Manager I-OfficeSuite

Windstream is considered an essential business and we are HIRING NOW. As our company responds to COVID-19, the safety and wellbeing of our employees, customers, partners and communities is our top priority.*Job Responsibilities*:*Plans and manages projects*for installation by ensuring a clean scope of work; facilitating the definition of project goals and deliverables; developing realistic project approach and timeline; assigning appropriate resources; and communication and coordination of project activities and status.*Contributes to project knowledge and proces*s by participating in project scope review; ensuring order information is complete and accurate; assisting in gathering technical information to provision flawless orders; leading investigation and resolution of project issues, conflicts, and escalations; determining process changes to deliver quality installations; and collaborating with business units to track orders to ensure efficient order flow.*Follows Service Delivery standard project management methodology*by serving as the project lead; collaborating with project team members and implementing project management best practices tools and techniques; ensuring projects are managed through the project phases; ensuring standard documents are current and stored appropriately; engaging and aligning required project team members and resources; ensuring project scope and status are reported accurately in tracking tools; and ensuring customer orders are tagged, tracked, and communication protocols are followed.*Identifies, documents, tracks, and mitigates project*processes by reviewing project documentation and solution; understanding and discussing customer requirements and constraints; assessing the steps to provision customer orders; addressing project actions, issues, and potential risks; developing project plan and approach with team members; and researching process development gaps.*Establishes expectations for project communication and coordination*by setting project guidelines and roles of each team member; facilitating team meetings; serving as the main point of contact to internal and external project teams; maintaining multiple customer orders simultaneously; informing the team of project status changes; aligning key business units for consensus decision making procedures; resolving and/or escalating project issues in a timely fashion; and balancing stakeholder interests while respecting team member input and opinions.*Support Sales Organization in acquiring new and repeat business*by participating in pre-sale calls to discuss the implementation process and assisting with RFP responses; engaging in projects quickly; learning and understanding customers business and concerns; collaborating with business units, agents, and customers; and establishing project expectations and managing projects to successful conclusions.*Minimum Requirements:*College degree and 3-5 years professional level experience with 0-1 years supervisory experience for roles with supervision; or 7 years professional level related experience with 0-1 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.**Primary Location:** **US-Pennsylvania-King of Prussia***Job Category:** **Project Management****Requisition ID:** *21001191*Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.