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Deloitte Greenhouse Breakthrough Experience Lab Leader - Senior Manager (10170)

Branch Manager




San Jose, California, United States

Deloitte Greenhouse Breakthrough Experience Lab Leader - Senior Manager

The Deloitte Greenhouse is an advanced, immersive environment designed to accelerate breakthroughs. It combines behavioral methods, analytics, technology and experienced facilitation to create an experience that can bring about extraordinary results for clients. The Deloitte Greenhouse is designed as a place for cultivation - of ideas, of relationships and of opportunities. In addition, innovation is on all our clients' agendas and they are at varying digital maturity levels. The Deloitte Greenhouse provides a forum for innovation, thought leadership, and ground-breaking research to help companies solve the most complex challenges.

The Deloitte Greenhouse serves the Firm's program clients. We integrate a suite of unique client and internal offerings called Labs into one dynamic space. Current and future Lab Offerings range from a suite of Signature Breakthrough Experiences (each tailored to the individual client and delivery), to immersive technology showcases and demos, to custom breakthrough experiences addressing innovation, leadership, strategy, transformation, transition and alignment. We provide an environment that fosters creativity and provides a powerful experience for both external and internal teams. Clients who engage in these experiences will uncover highly relevant insights and develop more successful approaches to complex challenges.

Work you'll do

This role will give the candidate a unique opportunity to work with a wide array of clients to solve exciting business challenges, stretch their critical thinking and problem solving skills and network with executive level clients as well as senior Deloitte leaders that include Clients & Industry leaders, function leaders, and high-performing LCSPs who lead our Platinum and Strategic portfolio client accounts.

The Deloitte Greenhouse Lab Lead will be responsible for overall leadership on Breakthrough Labs and providing support for Deloitte Greenhouse leadership. The Lab Leader will be an operational leader, ambassador, designer, and facilitator for the Deloitte Greenhouse Experience Offerings. The ideal candidate will be a Senior Manager with strong project management skills, excellent facilitation/presentation skills, design thinking and creative problem-solving skills, a passion for creating innovative, dynamic, unique experiences for our clients and account teams. A proactive and hard working attitude with keen business acumen will help the candidate excel in this role.

In this role you will:

Lab Design and Execution

Leadership and Program Management

• Promote lab sessions, when interacting with account teams in support of the team's goals.

• Develop relationships with key account teams who use the Deloitte Greenhouse consistently

• Review and support Deloitte Greenhouse Experience communications, as needed.

• Work collaboratively across the Deloitte Greenhouse teams, promoting teamwork and high-quality deliverables.

• Support Lab offerings across the Deloitte Greenhouse sites in order to encourage sharing of ideas and promote strong team dynamics.

• Contribute to the overall Deloitte Greenhouse Experience program through the development of new Lab offerings, tools, processes, etc.

• Lead special projects on either the National or local teams.

• Research and test creative/innovative approaches that could be leveraged in the Greenhouse.

• Mentor, coach and apprentice team members in design and facilitation.

Lab Offerings: Design, Facilitation, and Sponsorship

• Demonstrate superior facilitation and presentation skills including ability to understand and address client challenges and draw out key talking points; select speaking style and approach best suited for the situation and audience

• Design and deliver tailored, high-quality and consistent experiences at their Deloitte Greenhouse® location for all levels of lab visitors.

• Lead the coordination and execution of lab design, lab day, post work and ongoing activities.

• Lead pre-planning calls; drive and customize lab design and planning to align with account team/client needs; work with client teams to plan for and dry-run impactful client sessions by tailoring the Lab, recommending demonstrations to be shown, tailoring demo stories where relevant, and helping to formulate the agenda.

• Work with business and external partners as needed to construct and orchestrate custom Labs.

• Bring wide-ranging experience, professional concepts, and functional area/Deloitte objectives to resolve complex issues in creative ways; bring personal subject matter expertise to play where relevant.

The team

The Deloitte Greenhouse Experience team sits within Deloitte's Client Accelerators organization, which supports LCSPs and account teams in helping key client leaders, their teams, and organizations address their most pressing challenges. The Deloitte Greenhouse® Manager Level team member will be responsible for supporting the Lab Leads and team with facilitation of lab requests in the Deloitte Greenhouse®, and where applicable, global Breakthrough lab sessions and/or lab sessions at other site locations/mobile locations.



• Bachelor's Degree

• Minimum 10 years work experience

• Minimum of 3 years direct experience serving Deloitte clients, delivering services through a function.

• Excellent presence, as well as strong writing and oral presentation skills

• Excellent facilitation skills with ability to manage pivots in the moment

• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes.

• Interest and experience with analytical methods and tools, including data visualization are desirable.

• Ideal candidate will be a self-starter, capable of working independently, proactively and operating effectively in ambiguity.

• Manages risks-knowing what and when to escalate issues to the Greenhouse Experience Leader

• Travel up to 25% (While 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice).

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future


• Advanced Degree

• Interest and experience with analytical methods and tools, including data visualization are desirable.