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Job Details


Digital Product Manager (24085)

Branch Manager




Los Angeles, California, United States

Digital Product Manager

Are you passionate about helping clients evolve their organization to adapt to and solve the complex challenges of globalization and digitalization by using digital technologies to capitalize on value-creating opportunities? Are you enthusiastic about helping clients develop their workforce and culture into an agile, data-driven, market-sensing organization that successfully integrates digital technologies into the everyday life of their clients?

Work you'll do

The Digital Product Management Team is responsible for designing, building, supporting and delivering groundbreaking new products and features supporting innovative and practical ways to drive change readiness and adoption, while managing our existing product portfolio of software, analytics, and SaaS-based products. Deloitte's product is called ChangeScout.

A ChangeScout Product Manager will be able to clearly envision and articulate what a market-leading product looks like, collaborate with the team to build it, and continue to drive enhancements.

Responsibilities include:

  • Define and prioritize key target segments, understanding market needs and working with customer groups / engagement teams to refine product strategy.
  • Scope out initial ideas and create mockups; create prototypes where appropriate.
  • Create functional design documentation based on defined business requirements, including developing user stories and supporting functional data model.
  • Engage with customers to understand the marketplace and competitor platforms, including technology, market share, advertising, and competitive SWOT analysis.
  • Work with internal engineering team/product development team on product build.
  • Author test scripts and scenarios to support Functional Testing and System Integration Testing activities.
  • Execute functional unit tests for newly developed functionality.
  • Monitor and report on progress for Functional Testing, System Integration Testing, and Release Management activities.
  • Review and prioritize customer requests for new features and enhancements and develop recommendations for inclusion in major / minor releases.
  • Support refinement and prioritization efforts of Feature and User Story Backlog.
  • Drive accessibility and compliance design and testing.
  • Initiate comprehensive assessments of relevant industry trends and business requirements in order to help successfully develop product roadmap and launch new products.
  • Capture feedback and measure feature adoption to assess the benefits delivered to customers

Required Skills:
  • Minimum six (6) years of relevant experience in a consulting or industry role, with at least one (1) year of relevant experience in an external consulting role.
  • Minimum of two (2) years' experience in iterative software delivery methodologies - Agile, SCRUM, etc.
  • Minimum of two (2) years' experience working with software developers/engineers.
  • Minimum 1+ year of Salesforce configuration experience and working experience with data modeling in Salesforce and strong expertise in at least one of the following areas/modules:
    • Sales Cloud
    • Lightning (Preferred)
    • Service Cloud
    • Marketing Cloud / Pardot
    • Implementing Data Security
  • A Bachelor's degree
  • Travel up to 10%. (While 10% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Skills
  • Experience/exposure with large-scale organizational change management efforts.
  • Consulting and/or hands-on system implementation experience.
  • UI Development within Salesforce strongly preferred.
  • Experience with Salesforce Admin functionalities (Salesforce Advanced Administrator certified preferred).
  • Experience developing custom applications on the Salesforce platform.
  • Experience with Salesforce AppExchange design and/or development.
  • Excellent communication skills.
  • Intellectual curiosity and strong ability to process and synthesize information.
  • Strong problem-solving ability and design sense with desire to seek out innovative and elegant solutions.
  • Comfort working with teams spread across multiple time zones.
  • Ability to communicate using wireframes, user stories, whiteboarding, or other similar methods.