Salesforce Commerce Cloud Functional - Manager

Salesforce Commerce Cloud Functional - Manager

Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.

Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.

You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.

Work you'll do

You'll help clients define their eCommerce requirements by leading and facilitating working sessions to gain an understanding of the client's current state processes and technology in the eCommerce space as well as supporting the implementation that follows. If you like to design leading-edge solutions, you will help clients unlock the business value of SFCC (Salesforce Commerce Cloud).

• Lead project discovery workshops, both on-site and remotely
• Assess client business requirements, and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices
• Communicate platform capabilities and limitations to clients effectively
• Identify client process pain points and gaps in best practices
• Drive client functional requirements and eCommerce best practice adoption
• Author & review functional specification documentation for implementations and other large projects

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

• Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
• eCommerce strategy, implementation and operations
• Marketing Content and digital asset management solutions
• Marketing Technology and Advertising Technology solutions
• Marketing analytics implementation and operations
• Advertising campaign ideation, development and execution
• Acquisition and engagement campaign ideation, development and execution
• Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications:

Required

• 7+ years of IT experience
• 3+ years of experience with Salesforce Commerce Cloud (Demandware) eCommerce platform
• Experience with Storefront Reference Architecture (SFRA)
• Experience with implementing payment processing features
• Enterprise Resource Planning System Integration
• Experience with Integration of consumer-facing supplemental ecommerce service providers
• Ability to travel 50% (once COVID related travel restrictions are lifted)

Preferred

• Experience working in a professional services firm or working in a client service environment
• Experience with Order Management System Integration
• Experience with Customer Relationship Management Systems Integration

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. Check out recruiting tips from Deloitte professionals.

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