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Job Details


Deloitte

Oracle Operate/Applications Support Manager (24632)

Branch Manager

Manager

Yearly

No

Phoenix, Arizona, United States

Oracle Operate/Applications Support - Manager

Deloitte Consulting's Oracle Operate - Applications Management Service provides complete application management, custom development, and business process outsourcing for clients. As well as, develop the post implementation go-live support environment, construct the transition plan from the project team to the support team, and support and maintain the client applications and technology infrastructure. The Applications Management Services (AMS) practice leverages extensive experience in enterprise application implementations, custom development and system integration projects.

Work you'll do
Oracle Application Support Managers take a senior role in leading Oracle application support programs and will manage large complex engagements.
Responsibilities will include:

  • Client Management: Manage day to day interactions with executive clients and sponsors
  • Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
  • Business Development: Participate in the sales efforts through contributions with RFP's and SOW's and other pre-sales activities.
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

The Team
Combined with the right talent, technology holds the key to many complex business challenges. Many businesses rely on ERP solutions like Oracle to achieve important business goals. At Deloitte Consulting LLP, we possess deep industry and functional knowledge of Oracle applications and technology. We help our clients implement solutions to address manufacturing, financial, human resources, customer relationship management, procurement, order management, supply chain, and other business needs leveraging the full suite of Oracle products (i.e. Oracle EBS, ERP Cloud, PeopleSoft, JD Edwards, and Edge Products. Learn more about our Oracle practice.

Qualifications
Required
  • Demonstrated experience leading AMS delivery engagements and contribute to client development and sales initiatives.
  • A minimum of 10 years of experience managing large scale Oracle ERP environments
  • Demonstrated experience as a senior resource leading in the definition of systems strategy, gathering and documenting business requirements.
  • Experience reporting to C-level client contacts, managing client teams, in addition to on- and off-site, and off-shore functional and technical teams
  • Must have experience collaborating with clients on business process enhancements
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
  • Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • A Bachelor's degree

Preferred:
  • Building Cloud Support services
  • 7+ years of consulting experience which includes: contributing to requests for proposals (RFP), client presentations, detailing scope of work (SOW)
  • ITIL certified
  • Ability to work independently and manage multiple task assignments within a structured implementation methodology
  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
  • Commitment to gaining exposure in multiple industries
  • Experience mentoring junior staff
  • An advanced degree in the area of specialization