Senior Manager, Engagement - DAS Audit & Assurance - DNAV

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Senior Manager, Engagement - DAS Audit & Assurance - DNAV

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work You'll Do

Deloitte leads with purpose, solving complex issues for our clients and communities. Across disciplines and borders, the Global Contact Center ("GCC") is implementing innovative global platforms and systems which enable efficient support processes for our practitioners and create transformational experiences. The GCC shares a passion for igniting change with our organization and promotes a strong service orientation for our people and our businesses.

Responsibilities

• General Responsibilities
  • Guides the strategic direction, operations, and maintenance for products/applications in the GCC portfolio.
  • Leads and oversees all software implementation projects for vendor provided or custom products/solutions.
  • Manages all design, development and QA aspects of the Agile SDLC for multiple projects.
  • Directs, evaluates and monitors the progress of product and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
  • Researches new and emerging market trends to evaluate the direction and longevity of product in the market.
  • Monitors compliance to standardized procedures and best practices;
  • Identifies need for new policies and processes and presents to appropriate COEs for execution.
  • Performs both professional and management duties over work staff. May serve internal or external clients
  • Oversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
• Product Responsibilities
  • Guides the strategic direction, operations, and maintenance for assigned products or applications. Leads and oversees all implementation projects for a product portfolio.
  • Works with the Product Innovation Leads to ensure that product roadmaps are developed and executed in line with the established strategy.
  • Monitors and prepares development product work plans, budget, and schedules with both internal and vendor resources.
  • May directly manage the budget and project timeline. Also, may engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
  • Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
  • Seek ways to reduce application related costs and increase efficiencies of applications in production.
  • Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
  • Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
• Project Responsibilities
  • Lead the design, development and delivery aspects of a product(s). Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.
  • Lead all implementation aspects of SDLC for Deloitte Application Studios projects in partnership with PMO
  • Ensure all projects are executed in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
  • Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
  • Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort.
  • Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions.
  • Develop project documentation in collaboration with PMO-e.g., project initiation documentation, budget, project plan, and resource plan.
  • Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
  • Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
  • Monitor progress and status of deliverables.
  • Ensure proper functioning of the Products / Applications and recommend upgrades as necessary.
  • Review projects for completeness of thought and consistency of approach and interface.
  • Own product releases and provide status to Deloitte Application Studios and ITS leadership; escalate issues proactively.
  • Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
  • Communicate development and production status and issues to management and stakeholders.
  • Facilitate Product Increment (PI) Planning events by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning events.
  • Summarize Team Product Increment (PI) Objectives into Solution PI Objectives and publish them for visibility and transparency.
  • Assist tracking the execution of features and capabilities.
  • Coach leaders, teams, and Scrum Masters in portfolio practices and mindsets
  • Improve the flow of value through value streams by improving the practices associated with "DevOps" and "Release on Demand" in the Continuous Delivery Pipeline.
  • Facilitate System Demos and Solution Demos.

• Project Delivery Teaming
• Organize and manage multiple product development teams
• Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.
• Participate in technology/solution decisions with architecture and product teams for projects.
• Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
• Partner with Business System Analysts (BSA) to analyze business and functional requirements which have an impact on business applications.
• Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
• Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design.
• Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
• Motivate and lead project delivery teams and instill a mindset of continuous process improvement.

• Offshore Team Oversight
• Manage daily progress and status of deliverables on projects.
• Manage both internal teams and offshore vendor teams project delivery, plans, and ensure proper staffing.
• Ensure that all project resources are focused on the effort they are aligned to.
• Closely monitor workload of all employees and offshore vendor resources assigned to project.
• Promote effective teamwork and spirit of partnership.

• Security, risk & compliance
• Technology support
• Infrastructure
• Applications
• Relationship management
• Strategy
• Deployment
• PMO
• Financials
• Communications

• Bachelor's degree in Computer Science, Business Administration or equivalent educational or professional experience and/or qualifications. An advanced degree is also preferred.
• Minimum of 10 years of in-depth experience in SDLC, solutions design, and delivery of enterprise level solutions.
• Must have an experience in managing Large enterprise systems in thru SAFe (Scaled Agile Framework) methodology.
• Preferred to have any Cloud Certification in Azure, AWS or Google.
• Must have an experience in deploying and managing multi-geo IT Systems in the cloud.
• Strong experience in leading large enterprise teams.
• Experience working with business application owners and development teams to document and clarify business and user requirements and manage scope of defined features and functions during project lifecycle.
• Proven expertise in managing the delivery of mid-to-large web/enterprise vendor-based applications needed.
• Experience interfacing with external software design and development vendors required.
• Technical experience in Microsoft technologies (.NET/SQL/HTML) is a plus.
• Ability to understand and relate to the business objectives and provide a high-quality automated solution.
• Ability to adjust communications to both technical and non-technical audiences.
• Must have strong analytical abilities, negotiation/presentation skills, and organizational/planning abilities.
• Ability to drive teams to meet consensus and have vivid passion for applications delivery.
• Strong project management and team management skills.
• Experience in implementing quality guidelines, standards and procedures.
• Creative - able to think outside the box; uses knowledge gained through prior experience, education, and training to resolve issues and remove project barriers.
• Drive for results - maintains constant awareness of projects and clients; keeps product owners focused on short and long term milestones.
• Ability to establish and maintain positive working relationships with customers while accurately representing the perspective of Technology.
• Experience working directly with clients and providing consultation.
• Strong written and verbal communication skills.
• Strong leadership and management skills
• Collaboration and decision-making skills
• Ability to work productively with all levels in a large organization
• Limited immigration sponsorship may be available.
• Ability to travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)