Payments Operations Transformation Senior Manager- Banking & Capital Markets Industry
Help our clients navigate dynamic and disruptive markets. The solutions we provide will help them drive product and service innovation, improve financial performance, accelerate speed to market, and operate their platforms to innovate continuously.
Work you'll do
Senior Managers are central to our success! You will lead full-scale projects that range from fast, nimble sprints to large, complex engagements as we address our clients' biggest challenges. These challenges encompass everything from helping clients increase revenues, decrease costs, accelerate cash flow, improve margin or optimize their operations (people, processes, technology, etc.). You will interface directly with our clients, you will develop and mentor your junior colleagues, and you will enhance your skillset by working with Deloitte experts across the firm. And importantly, you will develop the client experiences and commercial aptitude to be a successful Partner or Director in the firm.
• Process efficiency & streamlining
• Operating model redesign & enhancements
• Performance benchmarking
• Enterprise cost management
• Strategic & enterprise regulatory management
• Profitability and productivity analysis
• Customer relationship management
Operations Transformation Team
Our Operations Transformation team focuses on transforming our clients' core business operations. We advise, design, implement, and deploy solutions focused on "heart of the business" issues in specific sectors. Sectors and focus prioritized for this role are Payments related consulting services in retail and consumer products, travel and hospitality. We also perform services within Healthcare and Energy and Resources. Our Market Offerings include Operating Model Transformation and Center for Process Bionics.
Our clients seek a fresh perspective on how to create a flexible, innovative business model supported by a strong operations foundation. Professionals will use their deep payments as well as sector knowledge and technical business operations consulting experience to take a more strategic view of our clients' priorities, helping them to prepare for growth, embrace the digital agenda and maximize operational efficiency in payments (credit, debit, ACH, Check, P2P, RTP, etc).
• Bachelor's degree from accredited university with strong undergraduate academic record
• 8+ plus years of consulting and payment industry experience required or 8+ plus years of larger firm consulting experience.
• Experience with processors such as ACI, Worldpay, Adyen, Paymetric, First Data, Fiserv, FIS, Total Systems, debit and credit card processing, Cards or Payments BCP/Disaster Recovery, experience with referential merchant processing payment platform architectures, cards experience at a major retailer, Verifone, Ingenico, card authorization, payment settlement or merchant acquiring.
• Proven experience in leading small engagements or components of large, complex engagements.
• Ability to lead and deliver large, complex client engagements that identify, design, and implement creative business and technology solutions for large companies.
• Prior experience providing service excellence by identifying key client business issues, determining client needs by supplementing the standard assessment techniques and tools with innovative approaches, evaluating and validating analysis and developing recommendations for the client in the context of the overall engagement.
Ability to demonstrate experience in overseeing the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance.
• Experience in developing and presenting proposals for business development activities.
• Travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
• Limited immigration sponsorship may be available
In addition, successful Senior Managers will also have the following preferred skills
• Possesses and demonstrates a passion for selling and delivering payments projects at both providers and users (merchants and corporates) of payments products across industries, including payments issuing, processing, acquiring, and switching (networks).
• Experience leading projects that have historically been larger than $500,000, with teams of 5 or more.
• Has demonstrated eminence including formal publishing, presenting and blogging about payments.
• Has a strong understanding of the current trends, regulations, challenges, opportunity and competition across the payments value chain.
• Is highly mobile to cover clients in nearly all contiguous US states.
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