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Senior Manager, Client & Market Growth/Monitor Institute by Deloitte (30746)

Branch Manager




Phoenix, Arizona, United States

Senior Manager, Client & Market Growth/Monitor Institute by Deloitte

The team

Monitor Institute by Deloitte (MIbD), a consulting team within the Client and Market Growth organization, works with social impact-focused businesses, philanthropies, and nonprofits. The team collaborates with innovative leaders to surface and spread best practices in public problem solving and to pioneer next practices - breakthrough approaches for addressing societal challenges.

MIbD blends the specialized knowledge and expertise of a leading-edge social impact consulting practice with the breadth and scale of a globally recognized professional services firm.

Work you'll do

  • Senior Managers are leaders in the practice, serving as a trusted advisor to increasingly senior clients and conducting business development activities
  • Senior Managers provide oversight to project team(s), guiding the development of clear hypotheses, actionable strategic and operational insights, and creation of client deliverables to extend our clients' impact
  • Senior Managers lead MIbD practice initiatives (e.g., Eminence, Learning, Adaptive Strategy, Philanthropy, Corporate Purpose)

Key responsibilities
  • Develop long-term strategic advisor relationships with clients; manage overall client expectations through regular contact
  • Lead multiple client engagements simultaneously, quickly mobilizing teams to deliver meaningful analysis and strategic insights; Collaborate with project leadership and teams to shape the intellectual agenda of projects; Provide feedback on and validate deliverables
  • Establish relationships with the C-suites of leading organizations in the social impact space and serve as trusted advisor
  • Oversee collaborative strategic working sessions and/or convenings with clients, leveraging Monitor Institute IP and methodologies
  • Identify emergent project issues and work with project team leadership and clients in the development of solutions
  • Mentor, coach, and oversee the professional development of project team members and junior practitioners within the Institute
  • Collaborate with and support senior leadership on business development activities including proposal development as well as preparation for and participation in orals presentations
  • Lead internal team initiatives (e.g., methodology development, writing eminence, drafting case studies/quals from project work, etc.) to advance a practice on the cutting edge of social impact strategy within major professional services firm
  • Author and publish thought leadership on cutting-edge issues of social impact, building a profile as a thought leader in a particular issue area(s) within the sector
  • Travel domestically for client service, new business and select Learning & Development opportunities (post-COVID); will be highly variable based on project assignments and related requirements


  • Bachelor's degree
  • 8+ years of prior work experience, including 5+ in a client-facing role (e.g., consulting)
  • Moderate travel (while up to 50% of travel may be necessary for the role, due to COVID-19, non-essential travel has been suspended until further notice)
  • Limited immigration sponsorship may be available

  • Master's degree
  • Social sector experience
  • Track record of high performance; consultative and strategic mindset; ability to navigate ambiguous circumstances and complex structures
  • Desire to bring an active anti-racist perspective
  • Commitment to bring a DEI (diversity, equity, and inclusion) lens
  • Deep understanding of social sector issues, including but not limited to education, workforce development, and innovation
  • Knowledge of corporate purpose trends and challenges
  • Understands and values racial equity as an organizational operating principle and is committed to continued learning on issues related to race, equity, diversity and inclusion
  • Strong analytical, research and project management skills
  • Exceptional written and verbal communication skills
  • Ability to proactively manage multiple workstreams and deliverables simultaneously
  • Ability to manage to aggressive deliverable due dates and workplan
  • Ability to serve as trusted advisor and confidant to senior-level clients
  • Proven leadership and teaming skills
  • Track record of high performance