Internal Comms Senior Manager-Deloitte’s Green Dot Agency

Internal Comms Senior Manager 2

Think a Big Four career is just spreadsheets, gray suits, and corporate profits? Look again. Deloitte's full-service Marketing Excellence (ME) organization is seeking collaborative creatives, skillful strategists, and marketing masterminds to lead our businesses in exciting new directions. If you're a marketing and communications professional who sees the world differently, finds opportunity where others don't, and keeps a pulse on the next big trends, then become our partner in growth. Together we'll discover new ways to transform out-of-the-box ideas into measurable business results for our clients and our company. If you're ready to make an impact, join our ME team to see how we Deloitte differently.

Our Communications Center of Excellence in the Green Dot Agency is looking for an Internal Communications Senior Manager 2 to lead up our internal communications capabilities

You will act as primary advisor and strategist for your team to guide the development of innovative internal communications strategies that deliver key marketplace messages to internal audiences. You will also act as the interface and advisor with colleagues in the Green Dot Agency, as well as strategic marketers and key stakeholders in the businesses, as warranted. Your primary objectives will include enhancing client conversations through internal campaigns, growing attendance and engagement in market-facing activities, and/or increasing employee participation in brand ambassadorship.

The Team

The Green Dot Agency is Deloitte's in-house agency. Sitting within the Marketing Excellence (ME) organization, we provide value to Deloitte by differentiating the Deloitte brand, driving Deloitte's business priorities forward, innovating new marketing solutions, and delivering distinct client experiences. We develop cutting-edge marketing plans, creative assets, and unique experiences that engage our clients; deliver on the strategy of our businesses in the marketplace; and capture the hearts, minds, and loyalty of our clients.

Responsibilities

• Council the firm's senior leadership and provide insights on internal communications strategy - education, awareness, and engagement
• Work with senior leadership and strategic marketing planners (SMPs) to identify select marketing campaigns where strategic internal communications support can produce the greatest impact
• Define and evolve internal comms strategy for overall Agency contributions - short and long term; act as a key member of extended Agency leadership team
• Manage multiple programs, consistently delivering high quality results
• Oversee the development and execution of internal comms plans for campaigns across Deloitte's businesses, industry, and Green Dot initiatives
• Collaborate with other Internal Comms leaders across Deloitte to cultivate and nurture the broader, firmwide internal communications community
• Understand and apply communications measurement to understand impact of internal marketing efforts and contribution to overall Green Dot Agency efforts
• When required, oversee crisis management efforts and, in coordination with communications leadership, determine best approach
• Manage multiple teams and work with more junior members to ensure quality results; help them develop the skills necessary to reach the next level in their career
• Manage external resources and budget allocations (i.e., through contractors) to support internal communications work
• Employ strong project management skills and juggle multiple tasks simultaneously, while consistently delivering high quality results
• Stay in front of industry best practices, benchmarks, and innovative approaches to apply to internal communications efforts supporting marketing campaigns

Qualifications

Project Management skills

Level of Proficiency

• Effectively manages projects by developing work plans, obtaining approvals, estimating and tracking resource requirements, and communicating with stakeholders

Superior proficiency

• Advises and influences stakeholders at all levels of the business to achieve strategic objectives

Superior proficiency

• Proactively monitors the progress of multiple projects by tracking activities, spend and outcomes

Superior proficiency

• Demonstrates strong analytical and problem-solving skills

Superior Proficiency

• Possesses specialized skills or experience relative to operations/process excellence

Advanced Proficiency

Leadership skills

• Proven experience managing and leading cross-functional teams

Superior Proficiency

• Prior experience working on a virtual team within a highly matrixed organization, preferably for a global corporation or professional services firm

Superior Proficiency

• Identifies and/or follows leading practices to assess resources and budget for client projects and initiatives

Superior Proficiency

• Skilled at gaining consensus when differing viewpoints are presented

Superior Proficiency

• Demonstrates leadership, maturity, and accountability through extra-curricular and community activities

Superior Proficiency

• Develops and manages project budgets

Superior proficiency

Professional skills

• Demonstrates excellent written and verbal communication skills

Superior Proficiency

• Exhibits a high level of professionalism with a strong executive presence

Superior Proficiency

• Collaborates and builds relationships, both virtually and in-person, with colleagues, stakeholders, and teams across the organization to meet shared objectives

Superior Proficiency

• Skilled at negotiating, with the ability to solve complex problems and demonstrate agility

Superior Proficiency

• Provides strategic and tactical counsel that helps achieve clients' business goals

Superior Proficiency

• Proficient in Microsoft Office

Advanced Proficiency

• Capable of navigating and performing research on the Internet

Advanced Proficiency

Brand & Communication skills

• Understands marketing fundamentals with a focus on strategy/trends and execution in the B2B arena

Advanced proficiency

• Develops integrated marketing campaigns that leverage data and analytics to inform strategies and measure success

Advanced proficiency

• Leverages design thinking, and other modern problem-solving tools, to develop innovative marketing solutions

Advanced proficiency

• Demonstrates excellent command of editorial standards, along with strong editing and proofreading skills

Superior proficiency

• Consistently delivers marketing programs with high-quality results

Superior proficiency

• Provides creative ideas and input to enhance communication programs

Superior proficiency

• Successfully develops and executes media plans with a focus on managing relationships with the media and influencers, developing press releases and coordinating crisis communications

Advanced proficiency

• Leverages data and industry trends to set strategic goals and objectives

Advanced proficiency

• Supports delivering Deloitte's story to a variety of stakeholders through multiple communication channels and thought leadership initiatives as defined by our corporate communications strategy

Superior Proficiency

Creative and Digital skills

• Adept at using the latest webcast and virtual event platforms (e.g. ON24, WebEx)

Proficient

• Brings creative concepts to life through video production and motion design

Proficient

• Manages print, digital, and video production projects

Advanced proficiency

• Oversees day-to-day management of multiple Deloitte social media channels, advising on social trends, leading practices and user engagement

Proficient

Technical skills

• Leverages technology to support and enhance communication processes

Advanced Proficiency

• Uses Workfront to enhance collaboration, manage assets and maintain visibility of project workflows

Proficient

Others

• Required Education

Bachelor's

• Years of Experience

15+

• Travel

0-25%

How You'll Grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.