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Job Details


Engagement Manager (30646)

Branch Manager




Los Angeles, California, United States

You've heard it before: digital has changed everything. We're all more connected, more informed, more

interactive. We have more opportunity, but also more risk. Brands that want to succeed in this new world need a

different kind of partner - one that tears down the traditional model of creative, tech, and business services.

That's what Deloitte Digital is here to do. We don't just apply digital technology. We use it to uncover

solutions for the most complex enterprise challenges to transform the customer journey. Deloitte Digital delivers a

unique combination of our firm's consulting capabilities, industry expertise, and trusted methodologies, paired with

cutting-edge creative prowess. Together, we offer the best parts of a creative agency and a strategic IT

consultancy. From advanced preconfigured solutions and methodologies to brand-building and campaign management, Deloitte Digital offers end-to-end solutions that ultimately bring power to the way our clients engage with their customers-wherever they are on their journey.

We view every project through three lenses: strategy, technology, and creative. With any project we take on, we know that the value of our client's

brand is in our hands. They demand solutions that mitigate risk, provide business value, and improve brand

engagement. Deloitte Digital helps clients balance the allure of emerging technologies with the realities of

their business, the essence of their brand, and the needs of their customers. This helps us to deliver beautiful,

functional solutions that meet-and exceed-our clients' needs.

Work you'll do

An Engagement Manager (EM) will be responsible for developing, maintaining, and growing client relationships and leading project teams from project planning through execution, while specifically managing the day-to-day design and implementation of mobile/digital solutions. The EM will effectively identify and solve project-related problems that are technical, business and resource-specific. Facilitates brainstorming sessions, project kick-offs, sprint

planning, and retrospectives/post-mortem. Works with cross-functional teams to identify and enact continuous

improvements to the project delivery process.

Engagement Managers are expected to contribute to the organization's growth and development in a variety of

ways, including:

  • Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk
  • Client Management: Manage expectations and day to day interactions with executive clients and sponsors
  • Business Development: Develop and maintain contact with top decision-makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies
  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The team

The Deloitte Studios Team

Sits within our "Advertising, Marketing & Commerce" offering

Within our group, we create content, communications, and experiences that engage and inspire our clients' customers to act. We implement and operate the technology platforms that enable personalized content, commerce and user-centric experiences. And, in doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations - all built to drive growth.

  • Our AM&C offering serves our clients through the following types of work:
  • Advertising campaign ideation, development and execution
  • Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
  • eCommerce strategy, implementation and operations
  • Marketing Content and digital asset management solutions
  • Marketing Technology and Advertising Technology solutions
  • Marketing analytics implementation and operations
  • Acquisition and engagement campaign ideation, development and execution
  • Agile based, design-thinking, user-centric, empirical projects that accelerate results



  • Five plus years relevant consulting or industry experience in mobile, user experience, digital or ecommerce
  • Minimum 2 years of experience managing technology engagements
  • Experience leading a team of direct reports
  • Willingness to travel up to 30%
  • At least 1 year of experience in developing or managing iPhone, Android or enterprise-class applications
  • Understanding of how handset handsets are architected and interact with networks
  • Subject matter expert in mobile technologies and software project methodologies
  • Scrum certification or experience
  • Project Management Professional (PMP) certification or other project/program management training
  • Experience leading pursuit or sales team
  • Experience leading a team of direct reports
  • Strong oral and written communication skills, including presentation skills
  • Strong problem solving and troubleshooting skills
  • Ability to work both independently and as part of team
  • Willingness to mentor junior staff
  • Strong analytical and technical skills
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future