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Job Details


Manager, Talent Relations (45609)

Branch Manager




Phoenix, Arizona, United States

Talent Relations (TR) Relationship Manager

A highly experienced professional with extensive experience handling Talent Relations concepts; provides advice and council to less experienced Talent Relations professionals to resolve TR cases.

Work you'll do

  • Demonstrate and execute the ability to identify, understand, interpret and resolve complex problems by using deep technical TR knowledge to mitigate risk
  • Exhibit strong analytical and research skills, with the ability to communicate findings and solutions related to investigations.
  • Provide direction to TR Lead Specialists regarding complex cases; manage their performance.
  • Have oversight and accountability of direct reports' output/deliverables as well as flawless execution of TR services within their aligned Business
  • Partner with Talent Business Advisors (TBAs) and Business Leaders to understand and address challenges and issues
  • Deepen relationships with internal clients (e.g., OGC, PPMD Relations, ELE, TBAs, Resource Managers, etc.); use business knowledge to identify trends and recommend solutions for complex people-related risk matters
  • Explore identified opportunities for process efficiencies
  • Lead or participate in special projects

The Team

Talent Risk and Relations is comprised of two service offerings as follows:
  • Talent Risk focuses on aggregate risks impacting our people across all levels (e.g., new programs/initiatives driven by technology, talent data usage, globalization and regulatory requirements).
  • Talent Relations focuses on individual risks across all levels caused by either behavioral or external factors (e.g., investigations, consultations, and crisis matters).


  • Typically requires 8-10 total years of related experience
  • Able to apply judgment to situations
  • Strong customer service focus and interpersonal skills
  • Strong verbal/written skills and attention to detail
  • Analytical and problem-solving skills
  • Strong knowledge of TR concepts and policies
  • Basic understanding of Employment Law
  • Clear understanding of Deloitte's compliance requirements
  • Ability to deal with ambiguity
  • Ability to handle high volume and complexity of cases and prioritize accordingly
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.