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Job Details


Associate Manager, Technical Training (Hybrid) (R456698)

Branch Manager




Arroyo, Puerto Rico, United States

Who we want:

  • Business-oriented evaluators. People who effectively interpret information to demonstrate the effects of business initiatives, regulation and industry trends for sales, management and leadership teams.
  • Self-directed imitators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Strategic thinkers. People who enjoy analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do:

  • This role manages Technical Training team members in an assigned site/area to ensure the successful alignment and execution of Technical Training strategies, initiatives, and processes. Responsible for all aspects of Technical Training including the design, coordination, and deployment of role-based training.
  • Provide leadership and direction to Technical Training team members.
  • Ensure training processes remain in compliance with regulatory standards and quality requirements.
  • Complete training workflow tasks within the Change Control process to ensure accurate training is being planned and assigned in the LMS when new or revised documents are released.
  • Continually assess training strategies, programs, and metrics, implementing solutions, as appropriate.
  • Oversee the design, development, and customization of technical training content.
  • Ensure the proper documentation of training programs.
  • Monitor and respond to changes in SLMS data that have the potential to impact the reliability and/or automation of training assignments.
  • Ensure site(s) establish and maintain compliance to Quality Key Performance Indicators (KPIs), monitor progress and take timely action to address adverse trends and deviations.
  • Partner with various functional groups (e.g., Manufacturing, Quality, Regulatory, Compliance, HR, etc.) to incorporate functional-based training programs into the role-based curriculums, as appropriate.
  • Participate in communities of practice (COPs) that seek to improve strategies, programs, and processes across the Technical Training function; lead tactic teams where necessary.
  • Assist in the establishment of training standards across the organization and develop processes and/or procedures that ensure effectiveness of training delivery.
  • Partner with local manufacturing and quality leadership to assess training needs and determine priorities that translate into training requirements and/or programs for the teams to implement.
  • Collect and present on training performance metrics to leadership during periodic meetings and forums (e.g., Quality Systems Management Review).
  • Represent Technical Training processes during regulatory body audits/inspections and support requests for training records and/or evidence for qualification.
  • Partner with the SLMS Shared Services Team to support platform upgrades, enhancements, and ensure help ticket Service Level Agreements (SLAs) are being met; identify process improvements where possible.

Who you will need:

  • Bachelor’s degree in the area of Business, Training & Development, Education, or Human Resources related discipline.

  • Knowledge of training needs analysis, instructional/program design, development and evaluation, adult learning concepts and learning methodologies.
  • Minimum of 3 years of experience in medical device, pharmaceutical, or other regulated industry with knowledge of manufacturing standards and practices, including quality and compliance issues.
  • Experience providing training support for manufacturing operations is a plus.
  • Previous experience managing one or more remote team members.
  • Demonstrated ability to influence management, business groups, and Subject Matter Expert (SMEs) toward a recommended action.
  • Proven track record for designing, deploying, and managing training initiatives.
  • Demonstrated experience working with Learning Management Systems (LMS), document management, and change control processes.
  • Demonstrated expertise in adult learning theory, instructional design, and technical training content development, including eLearning formats.
  • Demonstrated strong verbal, written and interpersonal communication.
  • Demonstrated ability to deliver instructor-led training at a high level.
  • Demonstrated organizational and document management skills.
  • Demonstrated proficiency in MS Office Suite, with strong excel skills.