HST Operations Manager

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do


As a Project Delivery Manager II in the Technology group you will:

On occasion, lead a project of moderate size and complexity, or one or more work streams in a larger project Communicate project delivery schedule and milestones while maintaining productive and professional relationships with client Develop new practices or modify pre-established practices to execute work appropriately in order to achieve efficiency and increase performance Improve the operational systems, processes, and policies in support of the client's mission through the management and guidance of multiple work streams, teams, and clients Support engagements related but not limited to Systems Implementation, Operations & Maintenance, Helpdesk Operations, Software & Application Development and Maintenance Provide input to key deliverable structure and content, as well as facilitating buy-in of proposed solutions from top management levels Direct timely delivery of quality work products for the client Manage engagement risk

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

Qualifications

Required:

• 9 or more years of consulting and/or industry experience
• 5 or more years of professional services or government consulting experience
• 5 or more years of relevant consulting experience, aligning IT systems with organization business processes.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

• Familiarity with Health and Human Services policies and mandates
• Bachelors Degree