Project Manager - Charlotte, NC

Summary:

A Project Manager on Stryker's ProCare team develops and manages customer new build or renovation projects from the planning and budgeting phase through customer sign off. Key metrics include Scope, Quality, Cost, and Schedule and typically manage approximately $10M+ of revenue for the business. They will be responsible for partnering with internal project team and key stakeholders to drive an exceptional customer experience while delivering upon key performance objectives.

Success in this role will require project management capability, clear communication skills, and the ability to engage and influence stakeholders representing all areas of the business, across front-line personnel and supervisors. Areas of focus include projects that span multiple teams and functions. Individuals in this role are expected to successfully engage, influence, and inspire peers, supervisors, and front-line associates.

Essential duties & responsibilities:

Customer Experience

• Responsible for managing 30-50 projects concurrently while maintaining high quality and customer satisfaction standards.
• Represents Stryker in a professional and responsible manner while communication and interacting with others both internally and externally.
• Builds strong relationships with both sales representatives and key account contacts and stakeholders; obtain customer feedback to both maintain and improve upon delivering an incredible experience.
• Manages project transitions between functional groups and project phases to ensure a seamless customer experience.

Operational Excellence

• Identifies project scope; coordinates with Operations, Quality, Sales, Finance and Direct Customers to identify goals, schedule, budget, staffing requirements, and allotment of resources.
• Develops project plans & phases including but not limited to timelines, identification and mitigation of risks, resource requirements, and logistical support.
• Influence stakeholders within the projects assigned, prioritize tasks within a given project, and provide process improvement recommendations to stakeholders and direct management.
• Provides pre-installation and construction requirement documentation to internal and external stakeholders.
• Establishes, modifies, and monitors project and system workflow (SalesForce documentation).
• Assigns duties and monitors quality of work and coordinates with installation management; ensures project team members conform to organizational and FDA policies and procedures.
• Provides day-to-day guidance for project activities; actively works to promote and recognize project team performance.
• Other duties as assigned by manager.

Commercial Excellence

• Maintain and consistently update key project dates and timelines to ensure accurate visibility is provided to key functions across the business, specifically production for demand planning purposes and finance for revenue forecasts.
• Provides detailed and accurate weekly revenue forecasting updates to higher level management outlining revenue recognition for a monthly, quarterly, and annual basis.
• Provide consistent feedback to internal teams regarding project planning process, capacity and resource planning, design/scope management and overall logistics.
• Utilize problem-solving methodologies to understand the business’s value stream and the impact the project team provides.

Education & special trainings:

• Bachelor’s degree required

Qualifications & experience:

• 4+ years of professional work experience required

• Relevant work experience including but not limited to process improvement, project/program management

Physical & mental requirements:

• Role is field based.
• Travel up to 50%.
• Routinely handles objects weighing up to 25 lbs and on occasion may be expected to lift objects weighing up to 50 lbs
• Standard motions required to successfully complete computer work at desk
• Must have strong analytical and problem-solving skills
• Must have strong written, verbal, and presentation skills with capability to influence a diverse set of audiences
• Must be able to routinely make decisions that may affect immediate operations and have a company-wide effect
• Must be able to observe and correct minute inconsistencies (e.g., in the printed word, product or component appearance, etc.)
• Must be proficient in the MS Office applications Excel, PowerPoint, Whiteboard, and other emerging technologies
• Must demonstrate versatility and a willingness to work in unclear and continually changing environments with enthusiasm