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Job Details
Deloitte
Application Production Support Manager - Project Delivery Manager 1
Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider a remote opportunity with us.
Work you'll do
Looking for a Production Support Engineer:
The goal of this project is to support the client's suite of applications to ensure technical issues are resolved and issue trends are analyzed to identify areas of automation.
The Production Support Engineer will be onshore, in a client-facing role, for a new team that will be predominantly offshore.
The Application Production Support Manager will be responsible for:
- Managing support operations and activities, and ensuring seamless shift handoffs
- Monitoring and managing adherence to SLAs and ensuring the team meets its targets for service performance levels
- Engaging with client IT, business and product leadership to triage issues and mitigate risks
- Communicating project status to internal and external stakeholders
The team
Core Technology Operations
Our Core Technology Operations (CTO) team offers differentiated operate services for our clients with solutions to help organizations scale and optimize critical business operations, drive speed to outcome, deliver business transformation, and build resilience in an uncertain future.
Our operate services within CTO include:
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement
- Managed Services: Operate services that provide ongoing maintenance, monitoring, and optimization for IT/Engineering applications & products
Required
- Experience leading project/program delivery, execution, and management
- Experience in Java (Springboot), Agile-DevOps/Agile-Scrum
- Excellent communication and client-facing skills
- Experience in Agile and ITSM tools
- Limited Sponsorship: Limited immigration sponsorship may be available.
- Travel up to 25% (While 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)