Technical Project Manager

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

We are looking for a creative, fun, and hard-charging Technical Project Manager who will be responsible for the on-time, on-budget delivery of large, complex Digital projects and programs. The Project Manager will drive a portfolio of innovative technical projects to enable digital operational excellence in Verizon Business Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and the client experience of our services. The Technical Project Manager will ensure high quality deliverables referenced in the project schedule maintaining adherence to delivery best practices.

• Demonstrate clear and consistent ownership and accountability for the delivery of Data Science and Automation projects.
• Administrate demand for use case development.
• Drive and coordinate evaluation of use cases.
• Maintain the use-case backlog and roadmap on an ongoing basis.
• Project schedule development, management and tracking.
• Project risk management - project issue management.
• Project communication / reporting management.
• Responsible for overall success of the project and/or program and adherence to the approved project scope and budget.
• Develop strong professional relationship with business and program stakeholder(s) consistently demonstrating knowledge of the program product offering.
• Consistently represent self as the delivery leader.

Where you'll be working:
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You'll need to have:

• A Bachelor’s degree or four or more years work experience.
• Four or more years of relevant work experience.
• Four or more years of experience in technical project management – preferably in software development or data management.
• Experience working with agile methodology.
• Experience hosting and facilitating meetings attended by stakeholders.
• Knowledge of project management processes and principles, including experience in deliverables associated with these practices.

Even better if you have:

• Current and active PMP certification.
• Strong communication skills to accurately represent and convey information both in verbal and written form.
• Ability to multi-task and be aware of several simultaneous work streams, and experience managing competing and conflicting priorities in a dynamic and fast paced work environment.
• Ability to travel as necessary and ability to work extended hours as necessary in order to ensure project delivery timelines are met.
• Detail-oriented and ability to maintain composure in challenging situations.
• Able to work autonomously and as part of a self-directed work team.
• Scrum Master experience.
• Familiarity with ITIL methodology.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.