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Job Details


Deloitte

Client Engagements Manager (56554)

Branch Manager

Manager

Yearly

No

Washington, Washington DC, United States

Deloitte Consulting's Human Capital as a Service seeks to add a Client Engagements Manager (Remote) , that will lead the Client Action Team within the Insight-to-Action group.

The Client Action Team is responsible for revenue generating client services and experience. This team produces high-quality high-value materials for client engagements and supports the broader consulting practice. Our Insights-to-Action (I:A) group works to transform the way business, people and HR leaders address the most pressing people-related questions during a time of disruption and uncertainty. We generate timely, specific, and real-world insights for our clients, and then help them apply these insights to develop a clear path of action that serves each organization's unique contexts, strategies and objectives.

Work you'll do

In this role you will provide day-to-day management of the client engagements for the Insights-to-Action offering. In addition, this person is responsible for ensuring that our client services are of high quality and value for clients and associated Deloitte Consulting account and market offering teams.

Your work will include:

  • Lead the Client Action Team on building and managing capabilities and performance to specific metrics on a per-period and annual basis.
  • Manage the delivery of market research, advisory services and client experiences for larger client engagements.
  • Leads the production of market research briefing and workshop materials and experiences in collaboration with lead research analysts and our insights engine team.
  • Lead and contribute directly to the delivery of I:A client engagements.
  • Plan and manage existing client services and lines of business including the organic growth of existing services and the intake of new services
  • Continuously refines our understanding of our target B2B audiences-using design thinking methods and tools to maintain a sophisticated understanding of client organization needs and aspirations.
  • Provide people management and mentorship, and support career development to members of the team.
  • Contributes expertise, ideation, trend-spotting, and sense-making to insights engine production.


Qualifications:

Required:

  • Bachelor's degree in business, human resources, social science, or related discipline
  • 5+ years of relevant experience leading managed service delivery teams
  • 10+ years of relevant experience servicing large enterprise markets/clients
  • Experience working in human resources, consulting, research or related industry
  • Demonstrated skills in project execution, with ability to consistently produce quality results in a consulting environment.
  • Ability to travel up to 50% of time once travel restrictions are lifted.


Preferred:

  • Master's degree in business, human resources, social science, or related discipline
  • Understand and execute core consulting business and pursuit dynamics
  • Able to produce personalized, high-production value materials for review/approval/and delivery by market-facing SME's and project teams.
  • Strategic thinking and business skills, with ability to understand key drivers that contribute to business success


About Deloitte Consulting's Human Capital as a Service (HCaaS)

In today's ever-evolving world, the only constant is change. To stay ahead, organizations need to have real-time access to Human Capital insights, experts and innovative technology solutions that are designed to not only drive, but sustain and extend organizational performance and engagement. HCaaS helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce. Learn more about Deloitte's Human Capital as a Service

About Insights to Action

To thrive in an unpredictable, disrupted world, organizations must continuously sense, understand, and act upon shifting business challenges and emerging opportunities. Deloitte's Insights to Action will be a daily destination for business, people, and HR leaders to sense opportunities and set new directions for their workforces and related topics . Our interactive platform serves as a source for forward-looking, real-time, research-backed insights on the most pressing people-related issues today. In addition to these insights, I:A provides scorecards and assessments; packaged briefing and advisory services; and custom workshops, labs and other live experiences designed to help clients move from insight to action.

About the Insights to Action Client Action Team

The Insights to Action Client Action team is responsible for revenue generating client services and experience. This team produces high-quality high-value materials for client engagements and supports the broader consulting practice use of I:A
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