US E-Consulting Application Modernization & Migration - Delivery Manager/SpM- CBO-AMI

Position Summary

Application Modernization and Migration - Delivery Manager

Help create new life for legacy information technology systems.

The Deloitte Application Modernization Team - specialists in converting legacy information technology systems to modern languages - is currently seeking a Delivery Manager. This is an exciting opportunity to immerse yourself in one of the hottest areas in the market.

Work You Will Do

The Delivery Manager will be responsible for providing support for all activities related to the support and services for a portfolio of clients. This entails service excellence, project onboarding, day-to-day operations, incident and change management, meeting contractual SLAs, and continuous operational improvement. This person will also be responsible for managing daily operational activities of resources related to their client portfolio and ensuring operational coverage to meet project requirements.

RESPONSIBILITIES

• The Delivery Manager is responsible for the overall day-to-day operational management of their named accounts.
• The Delivery Manager ensures delivery in line with the contractual obligations to the client and adhering to the SLAs, maximizing wherever possible.
• The Delivery Manager works in concert with the related service delivery teams and Pod Leadership to ensure incidents, problems, and change requests are managed and escalated as required to ensure high quality delivery and adherence to the related SLAs and contractual obligations.
• Efficiently managing the delivery and support of multiple simultaneous projects by leveraging project management tools.
• Work with delivery team to develop and present periodic status reporting and present to client management personnel
• Manage escalation processes and communication for high priority project incidents within their client portfolio
• The Delivery Manager will be responsible for working with the security team to ensure all environments meet or exceed project security requirements.
• The Delivery Manager will be responsible for managing and scheduling on-call, patching, and maintenance schedule and ensuring proper coverage for these activities.
• The Delivery Manager will manage the on boarding of client projects to the Open Cloud platform.
• The Delivery Manager will perform project management tasks for individual projects. Includes initial needs assessment, scope definition, resource planning, managing milestone/deliverable targets, and project closure.
• The Delivery Manager will be responsible for working with Pod team members to develop repeatable solutions that will enable the delivery pod to manage and deploy solutions in a cost effective manner as well as enable the team to work more efficiently in day-to-day operations.

• 5+ years of software engineering experience in a variety of legacy and modern languages
• 5+ years of Private/Public Cloud experience (AWS, GCP, OCI and/or Azure)
• Experience in managing project and/or solution delivery for external clients
• Demonstrated capability to effectively manage project risks and stakeholders to achieve the desired outcome
• Demonstrated capability to manage a team to effectively to optimize costs and quality deliverables.
• ITIL Foundation certification
• Demonstrated experience working in an Agile environment

• Agile Certification
• Experience in managing multiple teams, cross-functional, spread geographically and across time zones.
• Demonstrated capability to manage project financials
• AWS/GCP/Azure/VMware Certification
• On Prem Data Center to Cloud Migration experience
• Prior Big 4 or IT consulting background preferred
  
  

• Limited immigration sponsorship may be available.
• Must be willing to travel up to 50%