Job Details
Deloitte
CIO Lab Operations Lead - Manager
About US CIO Program
Deloitte's CIO Program provides distinctive opportunities to support the CIO career lifecycle and enable CIOs to drive enterprise value through leadership development programs, immersive lab experiences, insight on provocative topics and career transition support.
We are currently seeking a strong Manager to primarily support CIO Program, specifically CIO and technology client workshops, as well as engage in other offerings focused on experiences for client CIOs and IT executives. This professional will work closely with firm and CIO Program leadership, as well as account leadership from various Deloitte practice areas. This person will be responsible for supporting the day-to-day delivery of a variety of experiences and special projects. This role requires a strong organizational, analytics, communications skillset, and PowerPoint storyboarding skills as well as an understanding of technology organizations and delivery.
Work You'll Do:
Individuals in this role will be responsible for a variety of activities such as:
- Managing account team inquiries and intake, including scheduling
- Managing forecasting & pipeline, including account team follow-ups
- Acting as a part-time workshop producer to deliver client executive workshops both in person and virtually
- Confirming logistics with teams and executive clients
- Overseeing and managing pipeline of workshops and resource capacity
- Overseeing end-to-end data entry into Salesforce, ensuring overall compliance to field and status reporting standards
- Reviewing reporting and dashboards for Operations management, team impact, and metrics
- Supporting regular executive status metrics and reporting of data
- Managing bi-weekly status call agenda & content
- Working directly with offshore support resource on pipeline, known executive transitions, post lab data capture, and account team and leadership information requests
- Tracking and processing team financials
- Supporting ongoing strategic initiatives including content development and enhancements
- Leveraging our latest research and thought leadership to engage clients
- Identify opportunities to enhance client relationships and improve engagement for priority Deloitte clients.
- Build and nurture strong account leadership and client relationships.
Qualifications:
- 5+ years of experience, 3+ years of consulting experience preferred
- Understanding of the role of the CIO and technology strategy
- Passion for and interest in emerging technology & technology leadership
- Ability to interact across all levels within the organization
- Excellent focus on details and producing high quality work products
- Advanced ability to communicate effectively with clarity and precision in both written and verbal capabilities - especially with executive audiences
- Ability to manage and drive projects and initiatives to completion and results
- Comfortable with ambiguity and continually evolving priorities
- Strong organizational and coordination skills and excellent focus on details
- Ability to work independently and as part of virtual team
- Passion for continuous improvement and big picture thinking
- Some travel required (15%)
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
Deloitte's culture
Inclusion is a major part of how we lead. It invites authenticity, leverages our diversity, and fosters well-being. We seek out and involve individuals with diverse experiences and backgrounds because we know how critical this can be in making an impact that matters to our clients and our people. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We drive impact through our signature national programs: education and veterans, and through pro bono and other key programs such as board service opportunities and Impact Day. Learn more about Deloitte's impact on the world.