Professional Services Project Manager

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Project Manager, you’ll be working within our Professional Services customer-facing project management team to manage enterprise-wide Contact Center/CX and Cisco Unified Communications solutions for customers from many verticals. The Professional Services team implements and maintains both Verizon hosted and CPE solutions which contribute millions in Verizon revenue. The custom voice solutions are critical to our customers so our focus is to consult with both quality and a sense of urgency in mind. The project management team follows the Verizon Professional Services Project Methodology which uses a standard set of processes and procedures to provide a structured, consistent approach to planning, organizing, and controlling Verizon PS activities. A standard approach to project management allows Verizon to provide consistently high-quality project implementation and management. The work is sometimes done from a Verizon office, remotely, and (at times) from a customer location.

What you’ll be doing:

• Handling all aspects of project delivery using the Verizon Professional Services Project Delivery Model.
• Providing regular project status reporting for internal and external stakeholders, including comprehensive financial management data.
• Planning and executing complex VoIP technology project lifecycle implementations.
• Providing VoIP and Unified Communications project managerial leadership and governance for moderate to large, complex projects involving multiple technologies or representing a significant revenue risk. Using technical understanding to ensure engineering milestones are achievable and aligned to solution end state.
• Interfacing with Management, PMO program stakeholders, and customer representatives.
• Facilitating the definition and documentation of project requirements, scope, and deliverables.
• Developing and maintaining project plans, action logs, risk and issue logs.
• Being accountable for delivering projects on time, within budget, and with high quality.
• Handling resource forecasting and tracking throughout project lifecycle implementations.
• Applying subject matter expertise on VoIP technologies required to design and deliver custom solutions.
• Ensuring all flow down requirements are managed to overall project scope, including Third Party Vendor (TPVs) and internal suppliers.
• Handling the most complex problems and developing resolutions independently.
• Leading cross-functional, high performance, virtual teams.
• Act as the primary point of contact for the client for all project-related activities
• Actively managing customer expectations.
• Escalating issues that require executive attention.
• Maintain internal system and process updates, including:
  • Project status updates to current project tracking systems.
  • Update project forecasts for each resource.
  • Finance updates for end of month billing & project percent completion for revenue recognition
  • Weekly accurate and timely submission of project time worked
  • Accurate and timely submission of expense reports
  • Active participation in team meetings, solution area specific review sessions and business unit and company meetings

What we’re looking for...

You’ll need to have:

• Bachelor’s degree in a business or technology field or at least five years of relevant work experience.
• Five or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.
• Active PMP certification or ability to acquire within 12 months.
• Excellent written and verbal communication skills.
• Strong project governance skills.
• Experience in some or all of the following: Session Border Controllers (Ribbon, Oracle/Acme Packet, Cisco CUBE), SIP and Cloud based technologies.
• Vendor management experience.
• Excellent client relationship management, negotiation, and conflict resolution skills.
• Ability to communicate to technical and non-technical audiences.
• Ability to perform with a strong sense of urgency in a fast-paced, demanding environment.
• To be self-motivated, a self-starter and taking initiative.
• Proficiency using Google Workspace, Microsoft applications, web conferencing and collaboration tools (aka WebEx, Slack, Smartsheet).
• Experience leading diverse consulting engagements or customer transitions and transformations including third party vendors, internal, and customer resources.

Even better if you have:

• Eight or more years of project management experience in the VoIP, Contact Center/CX or Cisco Unified Communications area.
• Five or more years of SBC and SIP technologies
• Strong program and project governance skills.
• Agile and Waterfall project methodologies experience.
• Enhanced telecommunications knowledge.
• Expert level vendor management skills, including contract agreements, negotiations, service level agreements, and performance measurements.
• Experience coordinating management of technical, security, and network architecture frameworks.
• Capability to effectively communicate with all project stakeholders.
• Experience with Clarity and/or SAP
• Advanced knowledge and experience with Smartsheet.

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Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).