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Job Details

UnitedHealth Group

Business Analyst, Issue Resolution - Telecommute (105970663)

Business Development




Plymouth, Minnesota, United States

Combine Fintech and Healthcare, two of the fastest-growing fields on the planet, with a culture of performance, collaboration, and opportunity and this is what you get - leading edge technology that is improving the lives of millions. Here, innovation is not about another gadget; it is about providing advanced, state-of-the-art payment solutions to help those we serve be healthier, happier, and more productive.

About Us:

Careers at Solutran®, a subsidiary of UnitedHealth Group®, offer a unique and exciting opportunity to create large-impact, market-leading payments, and financial technology innovations, while delivering on the mission of improving the health and wellbeing of tens of millions of Americans.

Our industry-leading S3® payments platform is integrated at 35,000+ retail locations and supports some of the largest benefits and rewards programs in the world by offering value to consumers and directing the spending of funds to approved health-enhancing products and services. This advanced technology has led to Solutran’s rapid ascent to market leadership in healthcare benefits and has broader applicability across numerous other industries.

Working within a FinTech powerhouse, Solutran team members enjoy a culture of performance and collaboration, along with the resources and technology of a Fortune 5 company that comes with being a part of the UnitedHealth Group family of businesses. Our teams work in close partnership with the largest and most forward-thinking companies in America including Aetna, Anthem, CVS, General Mills, Kroger, UnitedHealthcare, Walmart, Walgreens and more. Learn more about our latest innovations at

If you are looking for the best place to use your passion, build your career and drive meaningful change, we offer an opportunity to do your life's best work.

Position Summary:

Solutran’s Business Analysts understand business problems and recommend solutions which align with organizational goals. They will play a strong role throughout the Development Lifecyle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business.

Primary Responsibilities:

  • Analyze product issues, perform root cause analysis, and develop effective solutions that meet end user and client business requirements
  • Develop deep expertise in existing solutions and product architecture
  • Work collaboratively with design, development, and others to ensure understanding and to gain consensus in solution refinement and improvement
  • Support control and process development and documentation to identify optimal process flows and mitigate execution risk
  • Interface with Product in identifying and advancing business needs to enhance operational performance and effectiveness
  • Proactively seek and implement process improvements, including analyzing data trends to identify opportunities through internal and external system/process enhancements
  • Conduct and/or support testing activities, as appropriate (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios)
  • Identify financial, operational or compliance risks and establish controls to mitigate risks
  • Support Operations Analysts in troubleshooting complex issues, as well as supporting with evening coverage
  • Continuously cross-train to support other Business Analysts as needed
  • Responsible for scheduled and ad hoc auditing of various systems and databases
  • Assignment to special projects as needed, including cross-functional operation or project teams
  • Other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor's degree (BA or BS) from four-year college or university
  • 2+ years of experience in a BA or Operations role
  • Experience conducting an analysis of a business need, including scheduling meetings, planning agendas, and conferring cross-functionally
  • Proven technical skills including database/SQL queries, workflow analysis/definition and writing technical documentation
  • Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance

Preferred Qualifications:

  • 1+ years of experience in Healthcare or Financial Services
  • Experience conducting and/or supporting testing activities (e.g., production testing, regression testing, user acceptance testing, production validation, compliance with test scenarios)
  • Ability to manage multiple tasks/projects and deadlines simultaneously

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.