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Job Details

UnitedHealth Group

Associate Business Systems Analyst - Telecommute (107263609)

Business Development




Las Vegas, Nevada, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

In this role as a Associate Business Systems Analyst, you will be working on the Mountain West IT support team. The candidate will be supporting new users, providing assistance for over 10 OptumCare Markets, providing daily, weekly, monthly, and yearly reports for each supported department. Additional duties include cross training on ECG, DataRAP, Alliance, and AR. The candidate will be responsible for writing business requirements for new implementations, as well as performing test plans, and executing the test plan before going to production.

Positions in this function create and deliver high quality system solutions for our applications, products, and services across all technology functions. They consult with users and technology specialists to define business processes and the information systems for supporting those processes. Individuals in these roles may perform analysis, and also serve as business liaisons to understand and refine business requirements. They provide technical support in developing systems that are cost effective and meet users' requirements. This function works to create systems that work together in a cohesive manner, enforcing standards and methods consistently across the enterprise. Roles may support both current system improvements and maintenance along with new system development.

You will telecommute and meet the telecommute requirements as you take on some tough challenges. Must be able to work Monday - Friday core business hours in Mountain West Time Zone.

Primary Responsibilities:

  • Logs and documents effectively in Smartsheet ticket logging systems
  • Monitors and logs tickets for the OPC Portal, E-mail boxes, responding timely to E-mails and issues
  • Create and maintain documentation for technical support of business and information systems
  • Works on OPC Support daily, weekly and monthly tasks, with limited oversight
  • Assesses and interprets client needs and requirements, translates concepts into practice
  • Assists or works on designated small projects, to include but not limited to documentation, output, and presentation
  • Participates in meetings, provides input and shared documentation
  • Provides effective communication, explanation, and technical support to system end-users, provides resource for SME (subject matter expert)
  • Prioritizes and responds to tasks and adheres to SLA requirements
  • Acts as liaison between systems software development staff, vendor staff, and management of system end-users
  • Provides documentation for workload tracking, statistics, and summarized reporting
  • Analyzes, investigates business and user needs, and provides appropriate solutions
  • Maintains Schedules with a high degree of accuracy
  • Enters / Edits information in data tables

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of experience within application support and troubleshooting
  • Experience with end user testing
  • Experience in workflow documentation and processes
  • Experience with Microsoft Word (create and edit documents); Microsoft Excel (data manipulation; sort / filter; create spreadsheets); Microsoft Outlook (emails and calendars)
  • Ability to work Monday - Friday core business hours in Mountain West Time Zone

Preferred Qualifications:

  • Bachelor's Degree (or higher)
  • Clinical experience
  • Experience in assisting / maintaining provider and staff relationships
  • Experience in an office setting or virtual - working as a team with others
  • Excellent verbal and written communication skills
  • Ability to assist a diverse population of callers/ system users both internally and externally
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $54,400 to $97,000. The salary range for Connecticut / Nevada residents is $60,000 to $106,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/AffirmativSe Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected bylower 48 law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.