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Job Details

UnitedHealth Group

UAT Test Coordination Senior Business Analyst - Telecommute (108775111)

Business Development




Minnetonka, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

As we scale and mature our National Shared Services Operations, there is a critical need to create a centralized user acceptance team that will ensure that standardized methods and procedures are used for efficient and prompt handling of changes, and subsequently improve the day-to-day operations of the organization. This newly created team will focus on end-to-end change management, including business processes, systems and application enhancements and user acceptance testing.

The Sr Business Analyst, User Acceptance Testing (UAT) is accountable for working with project managers, product owners, and business operators to build user acceptance test plans and test use cases to support complex operational changes. This role will be responsible for understanding business requirements to ensure test use cases demonstrate a deliverable meets quality standard and is ready for field and customer use. Works closely with Operations, Application Development, and IT QA to ensure development and testing efforts are completed and meet all outlined requirements in the implemented solution. Continuously strives to improve efficiency, reduce costs, and ensure compliance with regulations.

The Sr Business Analyst, User Acceptance Testing (UAT) will be telecommute position

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Detail Oriented – Develop and maintain test scripts, using business/IT requirements to ensure system changes meet requirement. Create and present reports defining project progress, status, challenges and solutions
  • End-User Experience – Evaluate requirements for business need and optimal user experience
  • Relationship Focused – Works well with various departments throughout the company, including operations, product teams, IT, and local Care Delivery teams (CDOs). Provide project progress/status to all stakeholders
  • Apply a structured methodology and lead change management activities, across all of OptumCare’s National Shared Services Capabilities (claim operations, prior authorization, payment integrity, provider data management, benefit configuration provider configuration, eligibility, etc.)
  • Apply a change management process and tools to create a strategy to support adoption of the changes required to ensure successful implementation(s). This will include key areas of communication, capability assessment and build-out plan, knowledge transfer, training and organizational alignment
  • Understand the approach, standards, and repeatable processes identified to support project managers, product owners, and business platform operators in building and executing business user acceptance testing plans and use cases across a diverse set of projects; serve as a resource to assist these roles in mobilizing their user acceptance testing plans
  • For complex initiatives, build the appropriate testing plan and thorough set of test use cases to be executed by the testing analyst, product owner, or other team member
  • Train product owners and business platform operators in writing user story acceptance criteria and testing use cases that reflect project requirements to demonstrate a deliverable meets quality standard and is ready for field and customer use
  • Train product owners and business platform operators in best practices for logging defects to support efficient troubleshooting and triaging of issues to drive root cause identification and resolution
  • Complete reporting templates to manage, monitor, and support prioritization of defects
  • Verify story scope and acceptance criteria have been met by testing the change
  • Lead daily progress meetings to keep up to date with team progress and issues
  • Continuous improvement of the UAT testing and on-boarding process
  • Develop a test plan that describes the User Acceptance Testing (UAT) strategies and procedures
  • Develop Component level UAT scripts and scenarios in support of component specific testing
  • Develop data and systems needed to support testing needs
  • Execute test scripts and produce documentation of successful or failed results
  • Create and maintain a log that tracks defects to resolution
  • Participates in enhancements meeting to distinguish between bugs and enhancements and/or escape defects
  • Manage defect resolution and document successful test results once they occur

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree in Health Services, Business Administration, or related field; or equivalent work experience in the health care industry
  • 3+ years of UAT experience and change management experience
  • 3+ years of data management experience, preferably in managed care
  • 2+ years of work experience in a high matrixed corporate setting
  • 2+ years of data analysis and/or audit experience within the healthcare industry
  • Proven ability to effectively communicate complex information to audiences with varying backgrounds in a variety of formal and informal settings
  • Demonstrated ability to develop and maintain effective and productive working relationships with all levels of staff
  • Intermediate level of proficiency working with Microsoft Excel
  • Intermediate level of proficiency in tracking, trending and reporting on metrics
  • Proven ability to analyze testing metrics and trends and recommend actions to address areas of concern
  • Demonstrated ability to effectively communicate both verbally and in writing in a manner that clearly and concisely presents information, recommendations, and advice
  • Proven ability to analyze information, establish facts, make assumptions, and draw valid conclusions that form the basis of recommendations to the customer
  • Demonstrated ability to work effectively as part of a team to solve problems and achieve team goals and objectives
  • Demonstrated flexibility to provide periodic night and weekend support based on project delivery schedule and collaboration needs with offshore resources

Preferred Qualifications:

  • Demonstrated solid functional testing expertise, with hands on experience on preparing test plan and test strategy
  • Proven ability to develop Test Analysis reports and Test Plans for each testing effort
  • Experience working with test management tools
  • Medicare & Medicaid Experience
  • FACETS and/or Xcelys experience
  • Consulting experience
  • Experience influencing others without direct authority
  • Demonstrated ability to be business minded and strategic planner with impeccable time management and multi-tasking skills
  • Experience leading process improvement initiatives
  • Proven effective presentation skills
  • Demonstrated ability to be detail oriented with solid analytic skills
  • Proven solid business partner focus
  • Demonstrated ability to prioritize in an environment of rapid change
  • Proven solid organizational and interpersonal skills
  • Experience or knowledge of the Software Development Lifecycle (SDLC) and/or Agile/SAFe methodologies

Soft Skills:

  • Contribute to a positive work environment by influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
  • Ability to problem solve issues, including multiple priorities and research conflicting and / or inaccurate data
  • Solid customer orientation, communication (written / verbal) and presentation skills
  • Solid analytical mindset and problem-solving skills
  • Excellent communication, time management, problem solving, organizational, and analytical skills
  • Self-starter with solid verbal and written communications combined with technical acumen
  • System/process oriented, hands-on problem solver with ability to manage multiple, complex initiatives
  • High attention to detail and proven ability to manage multiple, competing priorities simultaneously
  • Ability to appropriately set expectations and explain risks and tradeoff decisions
  • Ability to comprehend project scope and requirements across a wide set of initiatives; able to ask clarifying questions as needed to ensure thorough understanding of project material

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary/hourly range for Colorado residents is $66,100 to $118,300. The salary/hourly range for Connecticut/Nevada residents is $72,800 to $129,900. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.