Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Merck & Co, Inc

Global Business Analyst - Pet Owner Platform & Database(Hybrid Position) ( MERCUSR186344ENUS)

Business Development




Madison, New Jersey, United States

Job Description

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

The Global Business Analyst, Pet Owner Platform & Database is a key role within the Global Pet Owner Platform & Database Team. This role provides close support to the Global Product Owner so that product development and maturity is both valuable and viable, drawing on a deep knowledge and experience of building best-in-class data, analytics, website and e-retail tools. Additionally, this role supports the Product Owner with market mobilization, as well as supporting any improvements or optimizations of the Pet Owner Platform and Database roll-out process and documentation.

The Global Pet Owner Platform Business Analyst will work with and represent commercial business stakeholders to uncover and communicate user needs and assist in product discovery and localization activities across various markets. Instrumental in planning, designing, and conducting testing activities, and compiling critical content for training, communication and rolling out Pet Owner products for users.​ Whilst this is not an IT role, a strong understanding and solid experience of business to consumer (B2C) technical and functional product development is critical to be successful.

Primary Responsibilities:

  • Work with the Product Owner, and business and IT stakeholder to develop and maintain the strategy for the Pet Owner database and dashboard, and cross-brand Pet Owner platform(s)

  • Work with business stakeholders to gather business and data requirements for the Pet Owner database and dashboard, and cross-brand Pet Owner platform(s) e.g.,

  • Capture and document the business requirements and processes for the Pet Owner database and dashboard, and cross-brand Pet Owner platform(s)

  • Track Objectives and Key Results (OKRs) and monitor performance for Pet Owner products

  • Apply a structured approach to discover, document, and manage business process, user and stakeholder needs, including opportunity statements, use cases, insights, and requirements

  • Support the Product Owner in managing the product roadmap, backlog, and release schedule (e.g., product enhancements), and market releases, in alignment with IT and key business partner objectives

  • Gain expertise in the business area at regional and market level to understand current and future commercial and operational processes as they relate to the Pet Owner database and dashboard, and cross-brand Pet Owner platform(s)

  • Conceptualize commercial outcomes from business requirements, driving a customer-first mindset and leveraging real-world insight to drive Pet Owner strategic benefit across the commercial organization

  • Leverage business and user insights to help inform solutioning ideas and prioritization decisions to deliver valuable Pet Owner products ​​

  • Work with and manage external partners as required to implement the Pet Owner database and dashboard, and cross-brand Pet Owner platform(s)

  • Team player and proactive

  • Collaborative approach to people, flexibility and responsiveness

  • Passionate about customer-first focus and customer experience

Education Minimum Requirements:

  • High school diploma

This position can be based in any of our Company's Animal Health locations.

Onsite 2-3 times a month


  • 4 + years of working experience in any of the following areas : consumer marketing, global marketing , management consulting, IT, or strategy/operations

  • Prior working experience in web-based products and product development

  • Strong communication skills

  • Prior working experience leading by example and nurturing a high-performing team

Preferred Experience:

  • Prior working experience on Scrum and other Agile methodologies

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

Who we are …

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Residents of Colorado

Click here to request this role’s pay range.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work


1st - Day

Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R186344