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Job Details

UnitedHealth Group

Business Systems Analyst (110953892)

Business Development




Hyderabad, Telangana, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
  • Interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required
  • Analyze and document user/application requirements
  • Root cause analysis of problems/issues reported by clients/members
  • Capable to communicate across multiple teams on day-to-day support operations
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Undergraduate degree or equivalent experience
  • 2 - 5 years of experience into functional side of applications (e.g. Testing, Business Analysis, etc.)
  • 2 - 5 years of experience in operations/production support role
  • Tools:
    • Knowledge in Service Now
    • Knowledge in SOAP UI
    • Knowledge in Splunk
    • Knowledge in SQL Developer
  • Technology:
    • Knowledge in SQL
  • Skills to analyze and document requirements related to project/application
  • Troubleshooting skills to work on member issues and finding their root cause
  • Excellent communication skills to collaborate with Technical/Business teams
  • Good team player
  • Eagerness to work-upon/learn new applications and tools
  • Capability to understand/learn without much external help

Preferred Qualifications:

  • Functional knowledge of Member Portal/Mobile applications
  • RxClaim knowledge
  • Knowledge in Rally
  • Knowledge in JAVA, WebServices
  • JAVA coding/debugging skills

At Optum Technology, our passion for health care and technology empowers us and our partners to tackle real-world health problems. By applying our deep knowledge of an incredibly complex system, we identify and solve tough challenges without adding complexity. We are dedicated to harnessing the pace of innovation and applying our expertise to propel significant breakthroughs in health care technology.

Our team includes more than 30,000 technologists, 580+ distinguished and principal engineers and 2,600 talent development program (TDP) team members. Together, we work worldwide to manage health data for over 362 million consumers and provide health and information services to 1 in 5 Americans. #OPTUMTechnology #OPTUMRX

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)