Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

FirstEnergy Corporation

IT Business Analyst - Analytics (Remote)

Business Development



Ohio, United States


FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

The ability to work remotely within the United States may be available based on business need. This option is not available in the states of California, Colorado, Illinois, Kentucky, Massachusetts, Montana, Nebraska, New York, Oregon or Washington at this time.

We have recently embarked on a Digital transformation journey where we are reimagining the way we work and serve our users. Our projects benefit the community by aiding in providing safe, reliable electricity to everyone:

  • Customer: create analytics to improve customer satisfaction along the customer journey for a lifetime as they move-in to a residence, pay their bill and track outage repairs.
  • Transmission & Distribution: develop algorithms to detect asset failures, reduce outages and provide reliable electricity to customers.
  • Smart Meter: provide customers with the electric usage they need to make smart decisions about their home as well as reduce threats and theft in the electric system.

What you’ll do:

As a Business Analyst in the Digital Factory at FirstEnergy you will join a digital transformation team working in an Agile environment and provide expertise to a squad working to deliver a specific product. On the Advanced Analytics team, you will work with data scientists and data engineers who build machine learning, artificial intelligence and/or statistical models to answer critical questions and product actionable insights for business units. You will spend your day working directly with a Product Owner and be the source of business information, requirements, and analysis for a team.

  • You will collaborate with a Product Owner to shape the end-to-end product strategy and determine business value.
  • You will elicit requirements to accomplish team goals.
  • You will utilize market and industry knowledge to translate user needs into user stories and acceptance criteria for their team; collaborate with the squad and Product Owner to maintain a backlog 3 to 4 sprints ahead of the team.
  • You will serve as the day-to-day contact for the team on clarification of requirements and drive user stories.
  • Exercise strong decision-making mandate across the team as a proxy to the Product Owner.
  • You will stay in sync with the Product Owner on priorities and day to day decision making.
  • You will support the Product Owner in collaborating with other teams and leadership to ensure team strategy aligns with overall product vision.
  • You will lead business case building and support value assurance of digital solutions.
  • You will define, implement, and track performance metrics once solution enters production.
  • You will prep and support the team on product demos.

What You Will Need to be Qualified:

  • A Bachelor’s degree in a quantitative discipline such as Mathematics, Computer Science, Engineering, Business or another related field along with 4 years of related experience. In lieu of a degree, 6 years of related experience required.
    • Related experience includes, but is not limited too: requirements gathering, product ownership, testing, Agile, relationship building.
  • Have experience leading and working with teams as an analyst using an agile scrum methodology.
  • Be comfortable working in a fast-paced iterative delivery model with experience in agile tools like Azure DevOps (ADO).
  • Relevant strong systems and field knowledge from experience within the organization. Can quickly learn industry trends / domains and end user demands from pain points.
  • Have experience using techniques like cost-benefit analysis for feature prioritization; be able to lead business case-building processes.
  • Have strong communication skills with ability to present complex messages and trade-offs and tell a compelling story.
  • Be able to articulate business requirements and bridge the gap with development teams and stakeholders.
  • Be a strong problem solver with ability to lead the team to push the solution and progress.
  • Not be afraid to “roll up the sleeves” and dig into a problem. Pushes your team to do the same.
  • Have a mindset to drive innovation while empowering others to fail learn and grow.
  • Utilize team collaboration to create innovative solutions efficiently.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.


Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

Position Classification


FirstEnergy Human Resources Team