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Job Details


Verizon Communications Inc

Consultant Business Analyst

Business Development

Analyst

No

Miami, Florida, United States

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

As Consultant, Business Analyst, you will provide critical support for translating various commercial performance data into action-oriented insights and partner with key stakeholders on the best way to apply those learnings for improvement in the SafeLink and GDP businesses.

In this position, you will be responsible for supporting the Manager, Business Analysis to gain an in-depth understanding of business results, developing meaningful insights that will drive improvements on key objectives such as churn reduction, trade-up and capturing a higher "win share" of the competitive switcher pool. You will be actively involved in analyzing data from multiple sources and developing robust understandings of both the "what" and "why" of the business' results. This includes becoming an expert in Verizon Value KPIs, and how these metrics behave. You will work closely with the Commercial, Customer Marketing, Sales and Finance teams, serving as a key resource for them and the Manager, Business Analyst in how to quickly and regularly interpret data for actionable insights. Additionally, you will ensure business intelligence requirements are accurately defined for Operations and Global Technology Services. This role requires excellent analytical skills, influencing without authority, strong communication skills and business acumen.

  • In-depth analysis of business performance, specific to new customer acquisition, customer retention, pricing and base ARPU, and overall profitability.
  • Includes utilizing multiple databases and data sources to gather necessary insights
  • Working closely with team members across Commercial, Customer Marketing, Finance, and Sales to compile various, and sometimes conflicting data, helping them with the information needed to create high-confidence hypotheses that can be used for corrective action plans. Additionally, working with the above stakeholders on developing assumptions and modeling related to new product and promotional business cases
  • Engaging with other functions such as Value Business Strategy, FP&A and Market Insights to provide a holistic interpretation of disparate data Supporting the Manager, Business Analyst with developing a standardized process and reporting framework for each brand's GDP performance
  • Successfully delivering ad hoc requests to identify the root cause of business results and developing recommendations on short-term solutions, coordinating across functions to bring in additional perspectives
  • Synthesizing findings and learnings into executive communications
  • Closely collaborating with Commercial teams to develop an expert understanding of business drivers and guide them in interpreting insights appropriately.
  • Supporting other stakeholders with data inquiries and requests

Where you'll be working.....
  • In this hybrid role, you'll have a defined work location (either Miami, Orlando or Basking Ridge) that includes work from home and assigned office days set by your manager

What we're looking for....

You'll need to have:
  • Bachelor's degree or four more years of work experience.
  • Three or more years of relevant experience

Even better if you have one or more of the following:

  • Passion for data analysis and transforming analysis into insights and actions
  • Experience in either pricing, product management, or FP&A within Telecom
  • Experience influencing cross-functional teams in a matrix environment
  • Strong verbal and written communication skills with experience regularly presenting to executive audiences
  • Experience working with suppliers/vendors to national retailers (e.g. Walmart)

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours
40

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.YmJnZW5lcmljLjg0NzMwLjEzMTgzQHZlcml6b253b3JrZGF5LmFwbGl0cmFrLmNvbQ.gif