IT Support Business Analyst

Location: For Those Who Work At Home - Various, Ohio 44145 This IT Business Analyst position is responsible for production support, care and maintenance of the KeyBank Capital Markets (KBCM)/Commercial Broker Dealer suite of applications. This individual works closely with the technology development team, KBCM Line of Business and associated Vendor partners. Candidate will be responsible for researching and resolving production application issues, providing business solutions for small projects, providing subject matter expertise for other application projects, building strong relationships with business partners and vendors and defining software business requirements for technical developers. Essential Job Functions:Works with a cross-functional team in optimization of application capabilities & business processes. Provide Business Analysis and Project/Product support for the development, enhancement, quality assessment, and on-going support of the relevant lines of business (LOBs). Influence requirements for new application features and enhancements that are consistent with strategic priorities. Participates in the design process to ensure it supports business requirements and an optimized user experience. Capture requirements for a moderately complex system and/or multiple systems; understands the SDLC and its impact on deliverables. Translate business requirements into technical requirements and convey with appropriate level of detail to the development team. Broaden expertise of the business and work with technical and business teams to support business objectives. Support and/or participate in user acceptance testing to ensure quality in application releases and user experience. Understands security, risk management, and IT process principles and escalate to appropriate team(s) as needed. Ensure meetings and critical decision points are clearly documented and communicated. Collaborates effectively to plan and execute with team members for Disaster Recovery, Business Continuity and Regulatory and Risk tasks. Required Qualifications:College degree in information technology, business, finance, or related field or equivalent experience Minimum 2-5+ years’ experience with business analysis or equivalent business unit experience. Strong analysis, critical thinking and problem solving skills. Self-starter with the ability to work independently and as a team player. Ability to develop an understanding of business unit functionality across multiple lines of business. Demonstrated practical knowledge of business and technology in creating integrated solutions. Team player with strong communication skills. Ability to adjust communication to the audience. Ability to work independently to research and solve problems based on limited information. Proficient using MS Office (Word, Excel & Powerpoint) Knowledge/experience in the financial services industry a plus Excellent written and oral communication skills. Excellent organizational skills. Knowledge/experience with technology programming a plus but not required. COMPENSATION AND BENEFITS This position is eligible to earn a base salary in the range of $75,000 to $80,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible. Please click here for a list of benefits for which this position is eligible. Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be Mobile or Home-based, which means you may work primarily either at a home office or in a Key facility to perform your job duties. Job Posting Expiration Date: 06/09/2024 KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category. Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com. #LI-Remote