Business Analyst - Watson Health

IntroductionAre you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.Your Role and ResponsibilitiesHere at Watson Health, we're looking for internally motivated, multi-talented resources to tackle some of the health insurance industry's most challenging problems using industry leading IBM Watson Artificial Intelligence technology. As an Senior AI Business Analyst, you will work with healthcare clients and IBM industry leaders to help design and implement emerging solutions using Watson Artificial Intelligence. Our solutions help our clients to digitally reinvent their strategy and operations, driving greater efficiency and transformation of their entire enterprise through cognitive insights. Our practice allows you to grow in this 'Hyper Growth' area and work directly with clients, building a powerful portfolio of diverse and rewarding experiences.**Responsibilities include:**+ Works with health insurance clients to define their AI strategy and determine the value proposition of an Artificial Intelligence Solution+ Leads, directs, or participates in agile client requirement gathering discussions; develops and documents solution requirements, communicates and collaborates with technical resources in their actualization+ Works with client to develop conversational solution specification. Designs dialogs, utterances, intents, and synonyms using Watson Assistant+ Analyzes and annotates health insurance benefits documents such as Summary Plan Documents and Benefits Booklets; builds NLP annotations, tools, and methods for ingestion by Watson Discovery Services (WDS), Watson Knowledge Studio (WKS), and related technologies+ Works with client to implement Watson Assistant for Health Benefits (WAHB) and related solution components such as WDS, WKS, and IBM Voice Gateway+ Performs validation and quality assurance of implementation in a pre-production environment; supports related go-live activities+ Interfaces with the product team in the development of pre-built content for WAHB and introduces new requirements for the product roadmapRequired Technical and Professional Expertise+ 2+ years consulting experience with the health insurance industry in a business analyst through managing consultant role (consulting level commensurate with experience)+ Hands-on experience with Watson Assistant or Watson Conversation Services; prior experience in health insurance conversational specification development and interfacing with developers daily for review / feedback / retraining+ Deep understanding of healthcare terminology and benefits documents, ability to classify and break down content into component-level data for ingestion by the WAHB benefits analyzer+ Demonstrated behaviors of self-motivation, invention, agility, creativity, and the ability to make things happen in a rapid development environment+ Ability to travel as neededPreferred Technical and Professional Expertise+ 2+ years operational experience with the health insurance industry+ Hands-on experience with Watson APIs or other AI technologies+ Prior conversational AI implementation experience+ Coding languages (HTML, Java / JavaScript, ReactJS, NodeJS)About Business UnitIBM's Cloud and Cognitive software business is committed to bringing the power of IBM's Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments-with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.