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Social Services Business Analyst (377940BR)

Business Development





IntroductionIBM's Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales, deliver client engagements, and build IBM's market eminence. If you are a forward-thinker and a curious intellectual, we welcome you to apply for your next exciting career challenge!Your Role and ResponsibilitiesIn this role you will develop expertise in the business aspects of the IBM SPM product (social program management) and work directly with clients on requirements to develop solutions that improve the lives and wellbeing of vulnerable citizens. You will be the point of contact on-site for business related questions and issues that arise and require clarification, bringing your knowledge and opinions of social care and services to assist discussions with IBM SPM solution experts.As a Social Services Business Analyst, you will advise clients to define business drivers and associated IT capabilities with the services required. This often involves working in an agile way to define, document and prioritise requirements, whilst incorporating the associated user research and service design. You will help our clients understand that technology can affect the way they think and see the world. Finally, you will combine your knowledge of the Finnish Social Services system and business analysis and consultancy skills to contribute to the successful delivery of the Central Finland Health and Social Services projects and any future projects.To be successful in this role you need to be a clear communicator in both Finnish and English and have knowledge of the Social Services processes of Finland. You need to be passionate about technology, and how it can improve outcomes for citizens. You will be expected to improve your knowledge of the IBM SPM Platform as required and be prepared to share your functional knowledge with clients.Your primary responsibilities will be to+ Assist discussions with the social care and services organisations, bridging the gap between IBM delivery experts and social services experts, translating where needed between Finnish and English+ Research, analyse, define and document client business requirements and write the functional documentation & user stories required by the technical consultants who will implement our software+ Build a high level of trust and confidence with clients in relation to their knowledge of the business issues at hand and of IBM SPM and the proposed solutions+ Ensuring that functional design covers the needs presented by the client and that requirements are definitive, appropriate, unambiguous and clearly understoodA Typical day for you could include+ Working on site representing IBM as our Finnish Social services expert, working with the IBM SPM functional subject matter experts, giving demonstrations of the software capabilities, performing fit/ gap analysis and advising on the best approach to implementing the IBM SPM product set from a functional perspective+ Working with the existing IBM SPM experts to advise clients on the functional extensions as necessary to address client specific requirements whilst developing your own SPM expertise+ Hands on business analysis including defining and documenting business requirements and assisting in the determination and documentation of the most effective methodologies and best practice procedures+ Elicit, prioritise and document requirements including: Process Flows, User Stories, Data definitions and/or logical data models, and Screen design and story boarding+ Development of customer presentation material.+ Travelling to client sites across Finland on current projects and in future potentially across Europe on different Watson Health projects.If you are a forward-thinker who is passionate about improving the lives of the citizens and the daily work of the health care and social services professionals, we welcome you to apply for your next exciting career challenge!Required Technical and Professional Expertise+ Fluent in English and Finnish+ Expert in the Social Care / Social Services processes of Finland, preferably of Central Finland, and local knowledge of Finnish society+ At least 2 years of experience in a business consultant role for a large IT company OR a minimum of 5 years of experience with a public sector agency, in the delivery of IT related projects for the Social Services sector+ An understanding of case management functionality and associated business processes of government social enterprises+ Ability to analyze current services and processes and identify opportunities to optimise, evaluating requirements using relevant techniques such as gap analysis+ Record of positively influencing key stakeholders+ Ability to contribute to the creation and maintenance of the target operating model and identify the impact on operational servicePreferred Technical and Professional Expertise+ Experience with business process analysis+ Experience with screen design and storyboarding+ A deep understanding of case management and associated business processes of Finnish social enterprises+ An understanding of how to implement and customize Commercial-off-the-shelf (COTS) products minimizing the level of customization required by a client.+ Strong interpersonal skills+ Proven ability in the areas of written communication and presentation delivery+ Ability to facilitate meetings with clients+ Solid problem resolution and decision-making skills+ Ability to work as part of a team dedicated to delivering quality results.+ Display initiative and practical application+ Attention to detail and the ability to interact with clients at all levels of the organizationAbout Business UnitIBM Watson Health is pioneering a new partnership between humanity and technology with the goal of transforming global health and revolutionizing many aspects of the medical and pharmaceutical industries, as well as government sectors. We aspire to improve lives and give hope by delivering innovation to address the world's most pressing health challenges through data and artificial intelligence insights.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.