Salesforce Business Analyst, Customer Success - 7Summits

Introduction7Summits, an IBM company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients' business processes through collaboration and automation.Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.7Summits, an IBM Company, is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.Position OverviewThe Business Analyst is a member of the Managed Services team, which provides post-implementation support to our clients' Salesforce solutions.Your Role and ResponsibilitiesKey responsibilities that this role is expected to effectively demonstrate are as follows:+ Interact with clients and 7Summits project managers to gather, validate and document requirements and specifications/acceptance criteria for work items/requests.+ Document business process flows, use cases, user stories and acceptance criteria.+ Assist in the testing process through development of test cases, executing test cases, and coordinate bug tracking and issue management among internal and client teams.+ Work collaboratively with onshore/offshore development team members and project managers.Required Technical and Professional Expertise+ Bachelor's degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.+ 1+ year(s) experience in a Business Analyst or system administration related role.+ Great consulting, problem solving, and critical-thinking skills.+ Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.+ Experience with agile methodology, documentation and software/tools (JIRA preferred).+ Good interpersonal skills and communication skills.+ Ability to work independently and handle change and shifting work priorities, multiple concurrent projects/tasks.+ Proficient in Google G-Suite or Microsoft Office.+ Completed Salesforce Administrator certification (preferred).Preferred Technical and Professional ExpertiseN/AAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementIBM offers a wide range of resources for eligible IBMers to thrive both inside and outside of work. In addition to a competitive benefits program consisting of medical and life insurance, retirement plans, and time off, eligible employees may also have access to:*12 weeks of paid parental bonding leave. Family care options are also available to support eligible employees during COVID-19.*World-class training and educational resources on our personalized, AI-driven learning platform. IBM's learning culture supports your restless attitude to grow your skills and build the depth and scale of knowledge needed to achieve your career goals.*Well-being programs to support mental and physical health.*Financial programs that empower you to plan, save, and manage your money (including expert financial counseling, 401(k), IBM stock discount, etc.).*Select educational reimbursement opportunities.*Diverse and inclusive employee resource groups where you can network and connect with IBMers across the globe.*Giving and volunteer programs to benefit charitable organizations and local communities.*Discounts on retail products, services, and experiences.We consider qualified applicants with criminal histories, consistent with applicable law.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.