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Salesforce Business Analyst - 7Summits (373498BR)

Business Development




Texas, United States

Introduction7Summits, an IBM Company, is the leader in community-driven digital transformation solutions that empower customers, enable partners, and unleash employees. Our proven approach combines strategic consulting, user-centered experience design, and deep technical expertise to improve clients' business processes through collaboration and automation.Our Salesforce Lightning Accreditation recognizes our suite of solution accelerators, including Community Lightning Bolts and Lightning Components. These proprietary tools help clients implement high-quality solutions faster.7Summits, an IBM Company, is a Salesforce Platinum-level Consulting Partner, a two-time recipient of Salesforce Venture funding, and is recognized by industry analysts and observers as a standout digital solutions provider.Your Role and ResponsibilitiesKey responsibilities this role is expected to effectively demonstrate are as follows:+ Understand clients' needs and translate into social business and digital solutions.+ Work with clients to identify, validate, and document business objectives through workshops, interviews and company research.+ Align client requirements to 7Summits products and platforms.+ Interpret business requirements to identify technology and operational implications.+ Provide best practice knowledge on business processes integrated with communities.+ Review, develop and execute plans to address user requirements, increase adoption and engagement on communities developed on Salesforce Community Cloud.+ Create business process flows, use cases, user stories, and test cases.+ Support senior strategist on sales calls, proposal development, and resource estimating.+ Assist in change management and community activation activities.Required Technical and Professional Expertise+ Basic skills and requirements needed to perform in this role are as follows:+ Bachelor's degree in Business, Communications, Marketing, Technology (MIS) and/or equivalent work experience.+ 3+years experience in a Business Analyst or Strategyrelated role.+ Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.+ Experience leading projects in process improvement, change management, organizational transformation, requirements management, and/or facilitating workshops.+ Experience with agile development tools such as JIRA.+ Familiarity with data analysis tools and methodologies.+ Strong consulting, problem solving, and critical thinking skills.+ Collaborative and consultative work style.+ Strong written,verbal and presentation communication skills.+ Proficient in Microsoft Office (Outlook, Excel, Word and PowerPoint).+ Prior experience w/ Salesforce Community Cloud (preferred).+ Travel requirements are in the range of 25-50%.Preferred Technical and Professional ExpertiseN/AAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.IBM intends this job to be performed entirely outside of Colorado.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.