IntroductionAre you looking for a career that will allow you to use your unique blend of business acumen and tech savvy? Business Analysts at IBM are subject matter experts that build the bridge between our business and our clients, immersing themselves into the market to understand problems and find innovative solutions. Be ready to navigate the complex relationships that make the business world run and find the actionable insights that result in great business decisions.Your Role and ResponsibilitiesIBM Global Business Services (GBS) helps our clients fundamentally redesign experiences to create new sources of value, digitally reinvent their operations for great efficiency and transform their entire enterprises through cognitive. We invite you to consider joining IBM's global reach, outcome-focused methodologies, domain skills and deep industry expertise that are helping transform the way we live and work.IBM's state-of-the-art Client Innovation Centre (CIC) opened in Nova Scotia in March 2013 and is the first of its kind in Canada. The Centre weaves together IBM's business insights and industry-leading software portfolio and is ideally suited for any client that needs flexible access to emerging or niche skills that may not be cost effective to grow internally. In addition, our focus on our team is unparalleled as demonstrated by the following:+ The CIC NS is one of IBM's highest performing delivery centres worldwide - for retention, client satisfaction and utilization. Our employees are empowered to stay and grow within IBM.+ We are very focused on continuous skill development - staff training is our third largest annual Centre investment. Employees are immersed in a culture of learning and constant growth.+ Investment in key partnership with universities, government and private sector groups which has resulted in IBM having a key influencing role in Nova Scotia's ICT industry, especially in talent development.As a Business Analyst at IBM, you'll team with some of the best minds in the industry to create innovative high quality solutions focused on clients' business needs. You'll do this using your knowledge and expertise to design and model processes, develop solutions, and integrate them with applications.To deliver business results this specialization has the following responsibilities:+ Excellent analytical and problem-solving skills+ Excellent listening, interpersonal, written, and oral communication skills+ Logical and efficient, with keen attention to detail+ Highly self-motivated and directed+ Ability to effectively prioritize and execute tasks while under pressure+ Strong customer service orientation+ Experience working in a team-oriented, collaborative environment+ Resolve Incidents within the specified Service Level Agreements/Operational Level Agreement+ Understanding of ITIL principles+ Previous of working in an Incident/Problem Management role would be an advantage+ Knowledge of SQL queries+ Curam Experience will be an assetRequired Technical and Professional Expertise+ At least 3 years experience in Business AnalystPreferred Technical and Professional Expertise+ At least 5 years experience in Business AnalystAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementThis role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.