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Penske Truck Leasing Co., L.P

Salesforce Business Analyst (2101563)

Business Development

Analyst

Yearly

No

Pennsylvania, United States

**Description:****Posistion Summary**The Salesforce Business Analyst is responsible for the support and management of Salesforce (CRM) and other web-based programs that integrate into Salesforce for Penske Logistics. This includes configuration, end user testing, system optimization, system audit, reporting, troubleshooting, user support, integration oversight, user training, and outside-vendor set-up and training related to the systems.This position is responsible for monitoring and maintaining daily operations and administration of Salesforce. This position works closely with the Penske Logistics sales and leaderships teams as well as IT and outside vendors. Primary liaison between IT, vendor and other functional departments as it pertains to the systems interactions.**Major Responsibilities:** Provide Salesforce system administration support for Penske Logistics sales Work closely with cross functional teams to understand business processes, goals and gaps to implement solutions (e.g. automating and improving workflows, custom reporting, etc.) that address business needs Provide end user support for Salesforce for Penske Logistics, including responding to questions, system errors, system monitoring, and troubleshooting Develop system strategies and implement enhancements while working with departments and third party vendors to meet business needs. Manage the implementation, testing, and documentation of all new processes and applications Support workflow configurations and enhancements to support process changes Ensure the proper planning, coordination, and implementation of new programs and enhancements Develop custom reports and dashboards Maintain knowledge of Salesforce and other system developments through participation in user group activities, knowledge exchange, and other related activities Review Salesforce release documentation to fully understand new capabilities and perform testing in sandbox environment to ensure current functionality continues to work properly Identify risks and opportunities for the implementation of any new functionality and integrations with other systems Maintain a repository for integration technical specification documents and other workflow documentation for new and existing integrations Other projects and tasks as assigned by manager**Qualifications:****Qualifications:** 2 5 years of experience with Salesforce and other business systems such as CRM, marketing automation and account management Bachelors degree preferred Database management, specifically relational database expertise Project Management experience and/or certifications preferred Strong interpersonal skills and ability to work with cross-functional teams Strong problem solving skills including identification of root causes and plans for resolution Strong time management, organizational and follow-up skills Strong written and oral communication skills, including the ability to present project information to customers and all levels of management Strong analytical skills: can understand complex data relationships and system technical requirements and also explain these things simply to others Creative problem-solving skills and the ability to learn quickly Advanced level proficiency with MS Office, specifically including Access, Excel and PowerPoint Advanced in report writing, joining data & pivot tables Knowledge of queries (SQL a plus) Knowledge of programming languages a plus Experience in documenting business process Experience developing process improvement initiatives Quality experience such as Lean, Six Sigma, CAP Regular, predictable, full attendance is an essential function of the job. Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.**Physical Requirements:**- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.Penske is an Equal Opportunity Employer.**About Penske Truck Leasing**Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penskes product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.**Work Locations:** 100 Kachel Boulevard Reading, PA 19607**Primary Location:** United States-Pennsylvania-Reading**Zip:** 19607**Job:** Other Corporate**Penske (Oracle) Job Name:** Other Corporate**Req ID:** 2101563