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Job Details

American Water Works Co Inc

Sr. Business Analyst (100193)

Business Development




Naperville, Illinois, United States

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states. American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing. For more information, visit and follow American Water on Twitter, Facebook and LinkedIn.

Primary Role

The Senior Business Analyst assist with the development, documentation, testing, training, and implementation of the company’s strategic and new operational projects. The Analyst is a Subject Matter Expert in multiple business functions and maintains the relationship between the functional business teams and the technical teams for the formation, planning and execution. The position will be responsible for ensuring new initiatives and strategies are implemented timely, efficiently, and effectively.

Key Accountabilities

Functional Expertise:

  • Functional knowledge of PHS Oracle and Agent Desktop systems
  • Deep home warranty product knowledge
  • Lead and coordinate with other teams to create business documents (requirements, flows, risk mitigation, etc) that produce better business outcomes
  • Draft use and test cases for user acceptance testing
  • Manage and/or complete functional testing for each respective business area
  • Review, analysis, and approval of all functional and technical design documents
  • Excellent problem solving and organizational skills
  • Provide leadership, training, coaching, and guidance to junior staff.

Business Acumen:

  • Knowledge of the table structure of different systems
  • Knowledge of all RSO functional business process
  • Analysis of Requirements, Process, Impacts and plan for mitigations
  • Knowledge of partner integration methodologies
  • Knowledge of project documentation methodologies


  • Ability to develop and maintain effective relationships across the organization at various management levels
  • Provide support and guidance to all functional areas on their respective projects and initiatives
  • Active participant in cross functional touchpoints and planning
  • Functional lead representing the respective business areas on various projects


Key Accountabilities - Continued

Driving Results:

  • Self-directed, ability to work independently
  • Provide Process improvement recommendations to management
  • Development and maintenance of all RSO functional business flows and templates
  • Cross functional plan Oriented
  • Make data and risk based decisions impacting functional areas
  • Lead ongoing reviews of business processes and develop optimization strategies


  • MS Office proficiency (Word, Excel, Access, Visio, Project)
  • Strong Time Management Skill
  • Oracle and Agent Desktop knowledge
  • Self-Starter
  • Highly Organized


  • Advanced MS Excel
  • SQL


  • Associates degree in Business or relevant experience
  • 5-10 years warranty back office experience is necessary


  • Bachelors degree in Business or relevant experience
  • Back office or system knowledge of Oracle and Agent Desktop
Competencies Champions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

Join American Water...We Keep Life Flowing

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.