Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Human Services - Business Technical Analyst (70287)

Business Development




Boston, Massachusetts, United States

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

The new members of our team will work through multiple iterations of a full SDLC, consisting of Requirements Gathering through Deployment and Warranty. They will have the opportunity to:

  • Engage directly with client stakeholders to define business priorities and develop comprehensive requirements and functional design, including working with the team to draft materials and conduct these sessions
  • Be a front line point of contact to work with our USI based delivery team to build and test the functionality to the design that has been agreed upon with our clients.
  • Conduct a Testing Phase, including writing and executing test cases
  • Lead the Client through UAT, including writing their test cases, tracking progress, and triaging defects
  • Work alongside the on-shore technical team to manage the deployments from start to finish

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.


  • 1 year of experience in business analysis
  • 1 year of relevant consulting and/or industry experience
  • Bachelor's degree required
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

  • Familiarity with Health Human Services policies and mandates
  • Domain knowledge in eligibility programs such as SNAP, TANF, Food Stamps, Child and Medicaid, Integrated Eligibility-SNAP/TANF
  • SDLC experience
  • Experience in requirements gathering
  • Experience client facing and supporting client needs
  • Technical Project experience