Business Systems Analyst

Description

Job Description:

Leidos Digital Solutions is seeking to hire an experienced Business Systems Analyst with in-depth knowledge of Customer Relationship Management (CRM) software tools and related business process strategies. This is a high visibility role in a fast paced Federal, State and Local environments supporting Government customers.

We are seeking a talented and energetic candidate to work with the best and brightest employees around the country in creating innovative all-encompassing solutions for our programs. You will work in a fast-paced and diverse environment, enjoy flexible work arrangements, and will have a management team that encourages your career development and growth.

Primary Responsibilities:

• Provide consultation to help customers develop and modify system configurations for leveraging Customer Relationship Management (CRM) information systems to achieve mission outcomes.
• Guide customers in formulating new sound business and related technical processes as well as analyzing/optimizing current processes.
• Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including, but not limited to new data acquisition and system output.
• The selected candidate will need to be able to immediately obtain Public trust clearance and may need to be able to obtain a secret clearance if the customer needs it.

Please Note: Must be able to work onsite in Vienna, VA, 2 OR 3 days a week (Once Temporary Pandemic related remote work is over or when asked to return to the office). One will need to be available to report to the Vienna, VA office in person periodically.

Required Skills:

• Ability to clearly, concisely, effectively communicate in writing or in a verbal exchange with varying audiences (one to one, one to many, different levels of the org chart).
• Ability to effectively synthesize clear explanations of fairly complex technical or business processes to audiences with varying levels of backgrounds and expertise.
• Can apply logical approach to problem discovery/definition and resolution.
• Able to work independently on both day to day objectives and moderately complex larger projects.
• Follow institutional and industry best practices to address somewhat complex technical issues/problems.
• Develop solutions for business outcomes that require in-depth technical knowledge.
• The selected candidate will need to be able to immediately obtain Public trust clearance and may need to be able to obtain a secret clearance if the customer needs it.
• Bachelors degree and 2+ years of prior relevant experience OR Masters with less than 2 years of prior relevant experience. Additional years of relevant experience may be accepted in lieu of degree.

Preferred Skills:

• Prior work experience in a software technical support role (call center or in person support experience helping customers use web browser based enterprise business applications).
• Basic knowledge of HTML as applied in CRM or Website applications.
• Familiarity with Oracle & SQL.
• Familiarity with CRM software similar to Salesforce or Microsoft Dynamics and associated business process (mass outreach/email marketing, correspondence management, administrative workflow).
• Familiar with and able to advise customers on proper process or technique to import/export data to/from CRM products.

Leidos is a Fortune 500™ company aimed at embracing and solving some of the world’s most pressing challenges.

Through science and technology, Leidos makes the world safer, healthier and more efficient.

Leidos is growing! Connect with us on LinkedIn and Facebook.

Pay Range: