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Business Transformation Consultant-IT Service Process (374587BR)

Business Development





IntroductionAt IBM, we know that transformation drives change, and it is in our DNA to continuously transform. Our Business Transformation Consultants help drive large scale change that spans IBM business units and geographies. As a part of this team, you will have the unique opportunity to be a part of driving IBM's ongoing transformation as a company that continuously innovates and leads the market.Your Role and ResponsibilitiesConsulting skills on scenario based AMS transition of services and solutions linked to agile methodology and cognitive approach on Knowledge management processes and IT service delivery processes and work products.Uses in-depth consulting skills and business knowledge aligned to business objectives, IT processes, IT SLA & KPI measurements and tools to analyze Clients business issues, formulate hypotheses and test conclusions to determine appropriate AMS Transition solutionsRequired Technical and Professional Expertise+ _Bachelor's Degree or equivalent in IT_+ _A minimum of 1 year of experience in IT support_+ _1 year of experience in change management_+ _Analytical and problem solving skills_+ _Time management and prioritization skills are needed, as well as communication skills_+ _Pro-activeness and willing to bring innovation forward_+ _Works effectively and efficiently under time constraints and high pressure environments, ensuring customer satisfaction_+ _High level of ownership and accountability_+ _Ability to work effectively in a dynamic environment_+ _English: fluent_Preferred Technical and Professional Expertise1 year of experience in service management1 year of experience in using servicenow toolEligible to work in countryRomanian fluentAbout Business UnitIBM Services is a team of business, strategy and technology consultants that design, build, and run foundational systems and services that is the backbone of the world's economy. IBM Services partners with the world's leading companies in over 170 countries to build smarter businesses by reimagining and reinventing through technology, with its outcome-focused methodologies, industry-leading portfolio and world class research and operations expertise leading to results-driven innovation and enduring excellence.Your Life @ IBMWhat matters to you when you're looking for your next career challenge?Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities - where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust - where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.Impact. Inclusion. Infinite Experiences. Do your best work ever.About IBMIBM's greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.