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Job Details


Deloitte

SFMC - Manager, Salesforce Marketing Cloud Business & Systems Integration (98526)

Business Development

Manager

Yearly

No

Gilbert, Arizona, United States

The Team

The Marketing Technology & Transformation (MT&T) practice aligns talent, operating models, and the latest marketing technologies with data and analytics tools to personalize the customer experience at every interaction to drive business results. As a member of the MT&T practice, you will be part of a collaborative team of passionate marketing technology experts, who are working at the forefront of innovation in this space.

Work You'll Do

As a Salesforce Marketing Cloud (SFMC) Manager, you will bring considerable technical and product expertise to deliver world-class SFMC-based solutions and best practices to clients. You will be part of a dynamic leadership team that will be responsible for driving SFMC technical solutions at client sites.

  • Lead full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
  • Leading engagement planning, resource planning, and budget planning
  • Mobilizing and managing engagement teams, and establishing project structure and governance
  • Driving completion of deliverables while directing on-time, quality delivery of work
  • Day-to-day coaching of team members, helping staff grow to potential
  • Facilitating buy-in of proposed solutions from top management levels at the client
  • Managing internal, client, and partner stakeholders, including C-level executives
  • Managing engagement economics, risk, and day-to-day interactions with executive clients and sponsors
  • Leading business development initiatives including selling to C-level executives
  • Managing internal and external escalations
  • Supporting business development including RFP, SOW, sales cycles, pricing models, etc.


Qualifications

Required:

  • Four-Year Bachelor's Degree, MBA preferred
  • Minimum of 7+ years of relevant technology consulting or industry experience
  • Experience as lead or supervising teams and technology engagements (either on- or off-shore) including client and consulting staff
  • Hands-on platform experience on Salesforce Marketing Cloud, and/or other SFMC ecosystem platforms (i.e. Audience Studio, DMP, Datorama, Interaction Studio, etc.)
  • Experience leading full-lifecycle implementations and/or implementing integrated solutions including other SFMC ecosystem technologies, cloud-based marketing solutions, integration services, and data modeling
  • Understanding customer life cycles and journeys
  • Solid understanding of Agile methodologies
  • Experience with selling to C-level executives and other business development activities
  • SFMC Email Specialist Certification or willingness to complete
  • Strong communication skills (interactions with executive clients and sponsors


Potential expected travel up to 30% (due to COVID-19, all non-essential travel has been suspended until further notice)

Preferred :

  • Experience leading large, enterprise-level SFMC implementations
  • Desire to complete SFMC Consultant and other Salesforce and/or SFMC certifications
  • Understanding of, or exposure to, SFMC components (i.e. Audience Studio, Datorama, Interaction Studio, etc.)
  • Experience with other marketing technologies and analytics tools (i.e. Adobe, Oracle, Sprinklr, Google, etc.)
  • Azure DevOps and/or Jira
  • Knowledge of Salesforce Sales and Service Clouds