Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

UnitedHealth Group

Business Manager - Telecommute (108559725)

Business Development




Eden Prairie, Minnesota, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a commonsense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: “How does this affect the service we provide?” Because of the extreme commitment to service, OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

OptumCare is a network of health care providers in local markets whose mission is to help providers deliver the most effective and compassionate care to each patient they serve. OptumCare’s primary focus is on doing the right things for patients, physicians, and the community. It uses an innovative service model focused on measuring what matters and increasing efficiency and performance while providing the highest level of customer service. This model allows OptumCare to make a difference each day by delivering highly personal, customized care management to its patients.

Job Components (List the major job responsibilities, accountabilities and key responsibilities in order of priority. Also include any relevant scope measures as they pertain to the duties listed below):

General Profile
Contributes to developing new concepts/processes/systems in emerging operations and contributes to creating new patterns of work to achieve leaps in operating quality, efficiency and effectiveness.
This role is leveraged to drive or support one or more of the following:

  • Long-term strategic planning, focused on an emerging or evolving marketplace
  • Mid-term execution planning and implementation supporting transformational efforts and large, complex programs that are high value and strategic in nature
  • Short-term reactive services to meet customer solution needs

The individual in this position is responsible for the solutioning of new business/capabilities and growth opportunities of established operations. This position is also responsible for establishing and maintaining market relationships with senior leaders to drive strategy and maintain market alignment, conduct due diligence assessments, assist with cost benefit analysis and contract management. Additional responsibilities for this position may include oversight of business resources to ensure all activities are completed on time and meet objectives.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Builds trust, confidence and respect with senior leaders at the local market level and across OptumCare to generate value
  • Demonstrates courage to work in a highly ambiguous environment and adapts to changing internal or external dynamics
  • Demonstrates a self-starter attitude and is eager to experiment, invites and explores the potential in new ideas while understanding and mitigating the risk to the organization
  • Builds new solutions and/or modifies existing solutions that generate value, scalability, control, risk mitigation and/or a unified experience to customers
  • Supports key strategic initiatives and provides program leadership for large, complex programs in order to ensure programs and strategies are implemented and maintained effectively
  • Builds relationships and leverages a network of experts - internal and external - that enhance innovation and performance
  • Identifies and leverages solutions/tools/processes deployed in individual business units that can be utilized at scale across the enterprise
  • Forecasts and plans resource requirements
  • Removes obstacles and manages remediation of business problems that impact delivery of products, customer satisfaction, and quality
  • Informs/influences key stakeholders on significant business or client risks even when others are responsible for course of outcome
  • Manages cross-functional communications across Optum stakeholders as new solutions are identified and implemented
  • Identifies and builds value roadmaps in collaboration with senior leaders
  • Conducts data analysis with the intent of guiding strategies and plans
  • Supports the development of new solutions and/or modifies existing solutions that generate value, scalability, control, risk mitigation and/or a unified experience to customers

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s degree or equivalent experience
  • 5+ years collaborating in cross-functional and matrixed environment, influencing others and gaining alignment on common goals and dynamic priorities
  • 3+ years of experience leading operations, projects, and/or business process improvement initiatives, integrating the voice of internal and external constituents
  • Experience working both with and without direct management/authority
  • Proficiency with Microsoft Word, PowerPoint, Outlook, Excel
  • Proven ability to foster and manage senior-level relationships in a highly matrixed environment, influencing others and gaining alignment on common goals and dynamic priorities
  • Ability and willingness to travel up to 50% of the time
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Master’s degree
  • 3+ years of health care industry experience
  • Client or account management experience
  • Management within a contact center setting

Competencies for High Performers

  • High emotional intelligence
  • Assess and interpret customer needs and requirements
  • Identify solutions to non-standard requests and problems
  • Move the big picture vision into operational application that meets quality and user expectations
  • Respond quickly to and effectively manage priorities for project requests, deliverables and deadlines
  • Be flexible and work comfortably in a dynamic setting
  • Demonstrate excellent interpersonal skills with all levels of staff and leadership
  • Work both independently and as part of a team to complete objectives
  • Provide explanation and interpretation within area(s) of expertise
  • Communicate effectively with all levels of staff and leadership through clear, well-refined messaging

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.