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Job Details

UnitedHealth Group

Manager Business Process - Telecommute (110968691)

Business Development




Austin, Texas, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Change can be difficult, but inevitable and most times required. Within QuEST, we take our goal of achieving Quality. Every. Single. Time. seriously. It is our goal to change the way quality is viewed. Our Quality Metrics & Insights (QMI) Team is looking for an Analytics and Reporting Manager for our Provider Reporting Team. This person will lead a team of experienced data and reporting analysts, must be a change agent who eagerly grasps the challenge of developing innovative solutions that will affect the enterprise.

You must be able to quickly adapt to change in a fluid environment. It's all about quality reporting, analysis and supporting continuous improvement and growth. You'll be challenged to gain buy-in from multiple stakeholders prior. This position plays an important role in the development and implementation of metrics, standardized reporting, and data analysis.

The incumbent must be multifaceted with a strong analytical business process and technical background.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Understands quality programs, identifies appropriate reporting solutions and approaches
  • Understands data structure and content, performs detailed data analysis, builds data structures to support decision making and write SQL queries to identify trends and trend drivers
  • Design/develop, program, maintain and publish quality reports which provide actionable insight into key metrics and data points
  • Lead a team in the daily reporting across Provider quality programs and ensures high quality output
  • Act as a thought leader with solid analytic, communication and management skills to lead the building of a portfolio of dashboards
  • Communicate the results of data analysis in written and verbal form
  • Support the quality team in reaching their goals through analysis
  • Maintain a high degree of accuracy along with attention to detail, excellent oral and written communication skills, strong interpersonal skills, and the ability to always meet deadlines
  • Proactively identify and communicate opportunities to drive efficiency through application of advanced measurement and attribution - delivered in a clear and actionable way
  • Managing/creating process to onboard front end and backend data into data visualization tools (Tableau)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Undergraduate degree or equivalent work experience
  • 3+ years of experience working with business stakeholders assessing their analytic needs, with hands on experience creating reporting and analysis
  • 3+ years of experience working in positions using analytics as a primary function of their roles or in operations performing report development
  • 3+ years of experience working with relational databases and database structures (SQL, Oracle, Teradata) and data manipulation
  • 3+ years of experience within data visualization; Tableau or Power BI
  • Proficiency with MS Office (including Word, Excel, and PowerPoint)

Preferred Qualifications:

  • Undergraduate degree
  • Healthcare industry experience (ideally in credentialing, provider demographic/contracting, and/or account installation)
  • Experience managing a high performing team
  • Relationship builder having worked in positions that require interfacing with multiple internal teams
  • Excellent analytical capability, oral and written communication skills
  • Exceptional attention to detail with critical thinking and problem-solving skills
  • Ability to adapt in an ever-changing environment

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $82,100 to $146,900. The salary range for Connecticut / Nevada residents is $90,500 to $161,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.