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Job Details

Verizon Communications Inc

Business Transformation Manager

Business Development



Alpharetta, Georgia, United States

When you join Verizon

Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you'll be doing...

We are pleased to announce an opportunity to help transform how Verizon operates and creates disruptive advantages. Come join our Business Transformation team to reimagine how we work and break the mold to improve the customer experience and accelerate business outcomes.

As a transformation leader you will lead cross-functional teams to think broadly and boldly about the future state and what must be true to enable it. Primary responsibilities include designing and delivering transformational solutions that can scale across our business leveraging new approaches to our people and processes, supported by the best technology. This high-profile position has an incredible vantage point at the intersection of business, technology, and customer experience. You will be working with business unit leaders, technology leaders, and functional teams to design and execute our ambitious transformational strategy.

  • Delivering big ideas as well as transform them into scalable programs.
  • Developing strong partnerships with every team you interface or collaborate with.
  • Leveraging data in all your approaches.
  • Leading transformational initiatives with cross-functional teams from multiple business units.
  • Coaching and developing the cross functional team while continuously raising the bar on delivery excellence.
  • Identifying obstacles and roadblocks and proactively develop approaches to overcome them.
  • Performing quantitative and qualitative analyses.
  • Leveraging change management best practices to mitigate resistance.

What we're looking for...

You'll need to have:
  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in consulting, developing strategy, and/or change management.

Even better if you have one or more of the following:
  • Degree in engineering, business.
  • MBA or advanced degree.
  • Experience in management consulting from a top tier consulting firm.
  • Good interpersonal, communications and presentations skills.
  • Customer focused, with an ability to track, record of delivering programs.
  • Experience in problem solving and intellectually curious with good judgment.
  • Change agent with strong credibility and influence across the business.
  • Experience in analytical, critical thinking and Outstanding quantitative skills.
  • Good attention to details.
  • Experience in managing client relationships.
  • Good empathy skills combined with self-awareness.
  • Knowledge of Design Thinking, Agile and/or Lean Six Sigma certification.
  • Experience in project management and/or certification.
  • Experience in handling confidential information appropriately.
  • Experience in facilitation and coaching.
  • Ability to think about future possibilities and rally numerous assets to design, test and learn, execute at scale.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Where you'll be working

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Scheduled Weekly Hours

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.YmJnZW5lcmljLjYzMTQwLjEzMTgzQHZlcml6b253b3JrZGF5LmFwbGl0cmFrLmNvbQ.gif