Job was saved successfully.
Job was removed from Saved Jobs.

Job Details


Manager, Learning and Development Design (30562)

Business Development




Phoenix, Arizona, United States

Manager, Learning and Development Design

The chief purpose of the Development Center of Excellence (COE) is to bring out the best of every person and the best of every team, so that we can deliver the best of our Firm to our clients.

The Development COE focuses on:

  • Bringing out the leader in every person.
  • A holistic approach to development that emphasizes not just education, but also self-awareness, exposure to real-world problems, and connections to people.
  • Positioning our people to help tackle some of the most complex issues in business, our communities, and society at large.

Work you'll do

Act as a learning and talent development manager on the Cross-Consulting Design team, working to develop cutting edge learning and development experiences for practitioners within Consulting.

  • Lead the design, development, evaluation, and pilot of new learning programs.
  • Proactively build knowledge of business strategy and understand the historical evolution of current curriculum and the key stakeholders involved.
  • Conduct needs assessments with stakeholders, determine gaps in curriculum/programs, lead design efforts, and ensure quality delivery against the objectives aligned with the business.
  • Develop and conduct ideation, design thinking, and/or feedback sessions with stakeholders and practitioners to ensure program design is appropriate for the intended audience and addresses business needs.
  • Improve performance, drive business outcomes, and engage the modern learner by recommending appropriate delivery mechanisms (e.g., classroom, e-Learning, virtual classroom, performance support, blended learning) and leading-edge instructional design strategies based on defined learning outcomes.
  • Implement and enhance our design process using strong project management skills, including workstream planning, milestone management, and escalating when appropriate.
  • Effectively communicate with and manage the expectations of multiple PPMD-level stakeholders by collecting/synthesizing feedback and reporting out program decisions.
  • Manage resources (including vendors, associated contracts and SOWs) and design budgets to ensure the effective design and development of curriculum, programs, and processes.
  • Actively partner with Consulting Development learning teammates within the Development COE and beyond (e.g., Program Management teams, Core Talent Services (CTS) delivery team, Learning Design Services (LDS).



  • A minimum of 8 years of related instructional design/PMO experience
  • Ability to work effectively in a fast-paced, multi-tasking environment
  • Strong social and emotional intelligence
  • Strong strategic-thinking skills with an ability to collaborate with team members on best practices
  • Outstanding interpersonal skills that build relationships at all levels across the organization with a high capacity for influence, collaboration, and consensus
  • Significant program management experience in successfully planning, managing, and delivering multiple concurrent and complex work streams in a matrixed organization
  • Proven ability to communicate ideas and insights in person, virtually, and in writing, succinctly and with impact
  • Demonstrated executive presence and poise with the ability to remain calm under pressure
  • Sound leadership skills
  • Strong command of Microsoft Office skills and ability to produce high quality deliverables
  • Travel up to 20% (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
  • Strong analytical skills and ability to identify and present data-driven insights and trends


  • Extensive instructional design project experience
  • Proven success with blended learning solutions
  • Advanced degree in instructional design, training and development, human resources development, or related field
  • Experience working in a learning and development organization
  • Prior consulting or professional services experience